Emmanuel Freeman Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Service Position working college students by providing support on their college journey and offering assistance along the way. helps with academic advising, resource navigation, and personal development.

Chester, Pennsylvania, United States

• End users received thorough technical support for a variety of problems pertaining to desktop software, hardware, and network connectivity. Effectively identified and fixed technological issues, guaranteeing users had little downtime and upholding excellent user satisfaction levels. Oversaw hardware problems by organizing upgrades, replacements, and repairs to make sure every piece of equipment operated as intended.• Managed Active Directory (AD) user accounts, including creation, modification, and deletion, to ensure accurate and up-to-date records for all employees. Administered permissions and access rights, implementing role-based access control (RBAC) to enhance security and streamline user experience. Assisted in the development and enforcement of security policies related to user access and data protection.• Conducted standard maintenance procedures to guarantee data integrity and system dependability, such as frequent software updates and system backups. Kept all software programs up to date and in compliance with best practices by scheduling and carrying out system updates to improve functionality, security, and performance. Monitored the health and performance of the system, spotting possible problems before they became serious and putting preventative measures in place to guarantee peak performance.

Remote

Bala-Cynwyd, Pennsylvania, United States

• Analyzing IT Workflow management using the ServiceNow Platform. Offering end-user support, including remote and onsite user troubleshooting for software or hardware issues. Image machines using the Preboot Execution Environment system. • Utilizing Microsoft Endpoint Configuration Manager Active Directory user management to configure computers and install software for device troubleshooting. • Remotely deployed software deployment automation. Supporting and participating in BitLocker configuration for PCS after re-imaging. Assisting with command-line configuration of local security protocols.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance