• Oversee daily business and administrative operations, devising and refining operating procedures to enhance efficiency and effectiveness.• Assess and improve the efficiency of internal and external processes through strategic analysis and planning.• Lead and motivate teams to align with organizational objectives and drive strategic initiatives.• Oversee the HR function to strategically attract and retain top talent, reduce turnover, and build a highly efficient workforce.• Mentor and inspire employees to embrace and contribute to the management's vision and strategic goals.• Establish and implement policies that align with and promote the company’s vision and culture, fostering a strategic mindset across the organization.• Evaluate company performance and recommend strategic initiatives to improve overall results.• Work closely with management and stakeholders to achieve financial targets and implement business expansion strategies.

• Initiate corporate communications strategy, generate, vet and distribute all corporate communications and announcements with external stakeholders.• Managing 3rd Party Vendors related activities and updates as regards Service Delivery.• Leading and coordinating across departments towards defining and documenting operational processes.• Supporting in metrics definition, performance analysis and appraisals as regards process management and improvement.• Facilitating trainings, seminars and meetings across departments to close up process and knowledge gaps.• Overseeing Customer Support Department to ensure all activities represents the company’s brand.• Supporting on Lead Management, Brand Management and Client Relationship Management.• Identify new sales opportunities and assist with drafting sales pitches, presentations and reference materials to generate sales and increase the revenue pipeline.

• Manage product and service-related customer engagements, including onboarding, request fulfillment, service feedback, and inquiries, ensuring a seamless and positive experience.• Oversee all B2B and B2C service delivery, including event and incident management, to maintain high standards of service.• Lead and coordinate the NOC team to ensure efficient operations and alignment with organizational goals.• Ensure all tools and technologies for network management and monitoring are current and fully functional, optimizing operational capabilities.• Plan and coordinate the duty shift schedule to ensure maximum compliance and operational efficiency.• Handle problem management and extended outage reporting, conducting thorough analysis to identify and mitigate recurring issues.• Conduct detailed reporting and analysis of network performance across all managed sites and projects to inform improvements.• Facilitate effective knowledge transfer within the team and organize periodic training and upskilling sessions to enhance team capabilities.• Ensure all Key Result Areas (KRAs) and Key Performance Indicators (KPIs) are met in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

• Involved in IT Business and Product formulation and developments.• Responsible for IT Vendor/Client relationship management, request fulfilment and enquiries.• Ensure stable and reliable ISP network services (e.g. Internet/VoIP service availability)• Network troubleshooting and fault analysis; hardware troubleshooting and repair.• High-level trouble ticket generation and escalations while following up to resolution.• Deployment and maintenance of network monitoring, analysis and reporting tools.• Application of configuration changes via change control systems and processes.• Network performance reporting and analysis on DAAS Sites and PFS Networks (Nokia Project).• Provision of 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.

1. Implementation and review of all Data Center processes including Access Control, Device Addition/removal, Item lease/retrieval, Fault escalation, e.t.c.2. Proactive monitoring and reporting of all events in the Data Center for documentation, historical and fault resolution where necessary.3. Performance measurement (KPI) to ensure that SLA for internal and external customers are being met by the team and all processes are being followed.4. Preparation of Daily, Weekly and Monthly reports including Device Audit and routine Maintenance check (FM200, Cooling Systems, Temperature, Humidity and Water sensors) reports.

• Coordination and supervision of all teams during shifts.• Back end follow up on outages until resolve.• Investigation and analysis of RCAs gotten from the field for further permanent resolutions.• Attending Managerial meetings with Operations and IHS.• Preparing and reconciliation of weekly outage/performance report.• Ensuring the efficiency of the NOC at all times as regards NOC procedures.• Ensure all Monitoring tools and Applications are optimally utilized.• Assist in direct reports to diagnose and resolve difficult network issues as necessary.• Carry out other duties subject to the directives of the NOC Manager.

1. Monitoring and escalating of traffic and non-traffic affecting alarms via monitoring tools/applications (ACC, OSS, CMS).2. Following up of escallations with respect to the escallation matrix through to issue resolution.3. Updating fault/trouble tickets appropriately on REMEDY and ensuring closure of tickets as at when due.4. Preparing daily, weekly and monthly reports in cluding End of shift reports, PPM (Site maintenance) reports, Diesel supply reports, e.t.c,5. Ensuring stated MTTR is not exceeded by maintaining prompt and accurate dissemination of information and updates and also ensuring proper communication with field engineers, clients and co-workers.6. Maintaining a healthy, organized and conducive work environment and relationship with engineers, clients and co-workers even under pressure.7. Coordination and monitoring of NOC engineers, ensuring swift escalations, due closure of tickets and follow up on outages.

Updating Company's website, Keeping record of traffic/visits to Company Website, managing company's online presence and update and follow up on company's projects.