Emmanuel Gideon

Emmanuel Gideon Email and Phone Number

Technical Support Engineer (Azure and M365) - LV 2 @ Tek Experts
Lagos, Nigeria
Emmanuel Gideon's Location
Lagos State, Nigeria, Nigeria
About Emmanuel Gideon

Hello LinkedIn community! I'm Emmanuel Gideon, a proactive Public Administration graduate and a passionate HR enthusiast. Currently pursuing my journey as a Student Member of the Chartered Institute of Personnel Management of Nigeria (CIPM), I bring a unique blend of academic knowledge and real-world experience to the table.With a solid foundation in Public Administration, I've spent the last three years immersing myself in the dynamic realms of Telesales Operations, Customer Relations, Talent Management, Sales, and General Administration. These experiences have not only sharpened my communication and interpersonal skills but have also fueled my drive for continuous improvement.Being a part of the CIPM community has further enriched my understanding of the HR landscape, and I'm excited about the endless possibilities it offers for personal and professional growth. , I am eager to leverage my skills and experiences to drive positive change, cultivate meaningful relationships, and play a pivotal role in organizational success through effective talent management strategies.If you're passionate about HR, sales, or customer relationship management and are looking to connect, share insights, or explore potential collaborations, I'd love to connect with you. Let's embark on this journey of growth and success together!

Emmanuel Gideon's Current Company Details
Tek Experts

Tek Experts

View
Technical Support Engineer (Azure and M365) - LV 2
Lagos, Nigeria
Website:
tek-experts.com
Employees:
3726
Emmanuel Gideon Work Experience Details
  • Tek Experts
    Technical Support Engineer (Azure And M365) - Lv 2
    Tek Experts
    Lagos, Nigeria
  • Tek Experts
    Customer Success And Account Manager - Level 2
    Tek Experts Apr 2024 - Present
    Lekki, Lagos State, Nigeria
    I manage a portfolio of 100+ Microsoft Enterprise Accounts, ensuring customer satisfaction and retention by identifying and mitigating risks associated with Microsoft Azure and Office365 products. My role involves conducting regular reviews to assess account health and the effectiveness of Microsoft solutions. I deliver insights and recommendations to clients, aiming to optimize their use of Microsoft products and drive continuous improvement. I also utilize advanced tools and methodologies to manage support processes efficiently while maintaining strict confidentiality regarding specific operational details.
  • Reliance Health
    Customer Engagement Officer (Rco)
    Reliance Health Jan 2024 - Mar 2024
    Gbagada, Lagos State, Nigeria
    1. Received inbound calls from clients and medical facilities and initiated outbound calls to address inquiries, schedule medical consultations, and confirm appointment availability.2.Provided detailed information on available HMO plans, benefits, and coverage options, employing effective communication strategies to upsell premium packages and additional services.3. Raised tickets for claims processing and escalated complex issues to the appropriate departments for resolution, ensuring prompt and accurate claims adjudication.4. Received calls from medical facilities to grant approval or decline care based on established criteria and guidelines, ensuring compliance with coverage eligibility requirements.5. Facilitated the enrollment process for new medical facilities, collaborating with internal teams to ensure seamless integration and compliance with regulatory requirements.
  • Jumia Nigeria
    Contact Center Agent (Telesales)
    Jumia Nigeria Feb 2021 - Dec 2023
    Lagos, Nigeria
    1. Managed high-volume contact center operations using client management software, computer dialing tools (XCally Motion), and Order Management Software (OMS).2. Answered 80+ inbound calls from interested customers and initiate over 200+ outbound calls daily to persuasively discuss offerings.3. Identified opportunities to recommend products and promotions to customers based on their preferences, with a focus on upselling or cross-selling.4. Utilized Salesforce CRM to track leads and facilitate prompt resolution of customer issues within 24 hours, prioritizing at-risk cases and reducing escalation time by 50%.5. Reviewed a minimum of 300 sales leads daily using Excel spreadsheet, with the objective of extracting insights and initiating follow-up actions to improve sales performance.

Emmanuel Gideon Education Details

Frequently Asked Questions about Emmanuel Gideon

What company does Emmanuel Gideon work for?

Emmanuel Gideon works for Tek Experts

What is Emmanuel Gideon's role at the current company?

Emmanuel Gideon's current role is Technical Support Engineer (Azure and M365) - LV 2.

What schools did Emmanuel Gideon attend?

Emmanuel Gideon attended University Of Calabar.

Who are Emmanuel Gideon's colleagues?

Emmanuel Gideon's colleagues are Dogubo Mamuzo Joshua, Pamela Ciccone, Aizel Mcgarry, Andres Felipe Rivera Rodriguez, Damilola Omotayo, Joshua Ogundiya, Tamara Krstevska.

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