Emmanuel Gideon Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Lekki, Lagos State, Nigeria

I manage a portfolio of 100+ Microsoft Enterprise Accounts, ensuring customer satisfaction and retention by identifying and mitigating risks associated with Microsoft Azure and Office365 products. My role involves conducting regular reviews to assess account health and the effectiveness of Microsoft solutions. I deliver insights and recommendations to clients, aiming to optimize their use of Microsoft products and drive continuous improvement. I also utilize advanced tools and methodologies to manage support processes efficiently while maintaining strict confidentiality regarding specific operational details.

Gbagada, Lagos State, Nigeria

1. Received inbound calls from clients and medical facilities and initiated outbound calls to address inquiries, schedule medical consultations, and confirm appointment availability.2.Provided detailed information on available HMO plans, benefits, and coverage options, employing effective communication strategies to upsell premium packages and additional services.3. Raised tickets for claims processing and escalated complex issues to the appropriate departments for resolution, ensuring prompt and accurate claims adjudication.4. Received calls from medical facilities to grant approval or decline care based on established criteria and guidelines, ensuring compliance with coverage eligibility requirements.5. Facilitated the enrollment process for new medical facilities, collaborating with internal teams to ensure seamless integration and compliance with regulatory requirements.

Lagos, Nigeria

1. Managed high-volume contact center operations using client management software, computer dialing tools (XCally Motion), and Order Management Software (OMS).2. Answered 80+ inbound calls from interested customers and initiate over 200+ outbound calls daily to persuasively discuss offerings.3. Identified opportunities to recommend products and promotions to customers based on their preferences, with a focus on upselling or cross-selling.4. Utilized Salesforce CRM to track leads and facilitate prompt resolution of customer issues within 24 hours, prioritizing at-risk cases and reducing escalation time by 50%.5. Reviewed a minimum of 300 sales leads daily using Excel spreadsheet, with the objective of extracting insights and initiating follow-up actions to improve sales performance.