Emmanuel Guédon Email & Phone Number

London, United Kingdom

Award-winning product company, with core business is waterproof cases for phones, tablets and cameras.Sales / Account Management• Increasing revenue by 100% from 450K Euros in 2015 to 900K Euros in 2017.• Expanding the client base from five countries in 2015 to 18 countries in 2018.• Managing the entire client relationship for 15 large accounts and 290 small clients.• Generated new sales leads at numerous trade shows, establishing new profitable partnerships.• Built relationships with key clients across Europe by delivering exceptional customer service.• Increase sales with existing B2B clients and partners to exceed KPIs. • Manage International account portfolio, lead point of contact for existing accounts.• Negotiated contracts with customers and vendors.Logistics• Implemented improved procedures to reduce operations cost by 10%. • Costs reduction; costs only increased by 60% as revenues doubled. • Reducing stock levels, to increase efficiency. Shipping, planning more effectively to avoid using expensive shipping options. Reducing the use of air freight. • Day-to-day operations from production plan to account management to final delivery of products.• Liaise with logistic teams to ensure timely delivery of consignments.• Maintaining stock levels meet sales demands.• Interact with distributors, wholesalers, key accounts and agents.Finance• Presenting quarterly/annual sales forecasts, tracking key accounts metrics.• Gaining the trust of business owners very quickly.

London, United Kingdom

Led all business operations of 6 stores in London including staff management, sales strategy, cost reduction, accounting and management.Strategy/Performance• Increased annual revenue by £100,000.• Ensured revenues exceeded costs, rent for stores were up to £120,000 annually.• Created a cost-efficient staff rota, reduced staff costs by £25,000 despite expansion.• Controlled food and drink costs, reduced the number of products sold, focusing on high sellers.• Planned, coordinated, and forecasted business plans.• Tracked operational costs to control budget variances and meet targets. Tracked performance against key business indicators; safety, quality, delivery, and cost to achieving service excellence.People management• Line managed the shop managers and overseeing approximately 30 barristers.• HR, recruiting best-fit talent, conducting training sessions, evaluating performances, assessing training needs, and processing payroll.• Reducing staff turnover by 10% while reducing operational cost by 5%.• Enhanced productivity and efficiency with policies to eradicate duplication and reduce production time.Store management• Created standard procedures for each store to reduce the margin for error.• Opened two new stores, a pop up in Westfield and a pop up in the Porsche show room.• Closed unprofitable stores.Sales / customer management• Creating new products to increase sales, launched a loyalty card scheme.• Promotions and store layout to entice customers, successfully collaboration with GroupOn. • Open feedback policy with customers to enhance the customer experience. Supply chain management• Reducing the number of suppliers to increase efficiency, managing supplier relations.• Utilized the sales tracking system, collected all data to track sales performance. • Negotiating with owners to invest in the stores, new equipment and store revamps.• Managing finances, including payroll.

Lyon Area, France

• 10% efficiency by identifying and solving problems.• Collaborated with customers to fulfill their needs and generate sales.• Resolution of customer complaints in a friendly and professional manner.• ISO9001 certification and enabled audit trail by maintaining document and records management.

Master Of Science (Msc) Business Management And Quality Consultation, Quality Consultant

Bachelor'S Degree, Ba Management Sciences (2008)

Associate'S Degree, Business Administration And Management, General