Leading the Digital Design and Containment across workplace services

Drive global growth across the Personal Banking segmentLead the development of go-to-market Personal Banking regional initiativesCollaborate with digital platforms build tribes to build E2E digital capabilitieswhile leveraging enterprise agility ways of workingDesign Thinking and Human-Centered Design

The MMPower Foundation is up-skilling Myanmar & Cambodian children with free computer training programs as well as providing villagers with free clean water and sanitation units.Achievements:- 870 Kids who took the computer training in Myanmar - 62 Kids who took the computer training in Cambodia - 5 Water pumps built in Cambodia- 3 Sanitation units built in Cambodia- 3 Bicycles donated in Cambodia- 300kg of clothing donated in Cambodia

Achievements:Design and implemented a sales tool to empower 13,000 agents – AXA Philippines - Increased sales conversion for 13,000 agents- Decreased time from lead to conversion- Decreased calls to cold leadsDesign and implementation of online lead nurturing program – AXA Philippines - Online quote completion increased- Online lead conversion increased - Resulting in an incremental revenue uplift with no extra marketing spendResponsibilities include: CX Practice Lead- Grew CX team to 5+ members- In charge of team operations (pipeline, utilisation, and resourcing)Driving Growth and Business Development- Lead multiple MarTech business development pitches- Collaborated on multiple go to market pitches with vendors (Salesforce, Mulesoft)Thought Leadership and Innovation- Led multiple client innovation engagements & workshops across several industries- Designed and built “Insurance go-to Market Program” with Salesforce teamDesign Thinking and Human-Centered Design- Infusing design thinking, human-centered design, and innovation into multiple client delivery projects and proposals

Achievements:Design Thinking and Agility Change Program - Trained over 2800+ EY team members across ASEAN- 25 regional trainers trained - 2000+ hours of in person training sessions completed Responsibilities include: CX Lead ASEAN- Grew SG Digital team to 15+ members- In charge of team operations (pipeline, utilisation, and resourcing)Innovation: - Led several client innovation engagements & workshops across several industries (financial services, oil & gas, government, real estate, etc.) Delivery Management: - Project Lead on a Blockchain-based prepaid wallet for a Korean credit card company- Project Lead on a digital transformation project for a large real estate conglomerate in Singapore - Project Lead on a digital strategy project for a large oil and gas company in Malaysia- Project Lead on a finance data analytics platform redesign roadmapBusiness Development: - Led multiple business development pitches

Achievements:Design and implementation of a new retail mobile banking App – Bank Danamon Indonesia- Lobbied OJK (local regulator) to approve use of EKYC - First bank to offer EKYC in Indonesia- Reduced account opening time to <20mins- 1M+ downloads on Android and 600K+ downloads on IOS Responsibilities include: CX Lead SEA- Grew SEA CX team to 18+ members- Manage end-to-end CX team members and activities - Mentored junior membersCX / UX Delivery Management: - Project Lead on a KYC, disclosure management, product suitability and risk assessment for a wealth management Mobile platform redesign for a leading Swiss bank - Project Lead on two Daimler Financial Services Digital projects- Project Lead on a Mobile & Desktop platform redesign for MCCY (Ministry of Culture, Community and Youth)- Project Lead on a digital transformation for Vietnam’s leading private hospitalBusiness Development: Lead multiple business development pitchesAgile: Train teams on Agile and Human-centered design principles and delivery

Achievements:Managed the design, implementation and roll-out of the Deloitte CRM for all functions (Tax, Audit, Risk Advisory, Financial Advisory & Consulting) across 11 SEA countries- Migrated 11 countries and 5 functions’ data into a single source of truth - Dramatically increased usage (compared to previous CRMs)- Reduce complaints to support team (compared to previous CRMs)- Consolidated accurate and real time reporting of pipeline and sales activitiesResponsibilities include: UX and CX: - Project Lead on a Daimler Financial Services Digital project- Project Lead on two retail banking mobile app design for Thailand’s biggest bank- UX lead on a Superannuation project for QSuper in Brisbane AustraliaProject and Delivery Management- Managed a $4.8M complex Wholesale Banking application redesign for a large bank out of Mumbai, IndiaBusiness Development: Lead multiple business development pitchesTeam Management and Recruitment: Assist with recruitments of team members as well as coach junior members

Managing the overall redesign of the nbnco.com.au responsive website and public-facing channels. Daily reporting to the General Manager. Key point of contact for Executive Management stakeholders across the business. Navigate complex stakeholder environments, develop trusting relationships, and create alliances.Responsibilities:- Product Owner: Attend daily SCRUM as the Product Owner, and review story acceptance criteria.- Usability Testing: Conduct guerrilla and moderated user testing sessions to validate layouts, components, flows, and language.- User Journeys and Personas: Ensure all aspects of the site adhere to user journeys and personas goals.- Maintain and enforce style guide: Ensure all aspects of the sites and apps follow the style guide, brand guidelines, and web standards.

Looking after the Toyota Financial Services account as well as LION Co projects.Toyota Financial Services: Rolling out a large financial project across multiple web and mobile sites (toyota.com.au, toyotafleetmanagement.com.au, and lexus.com.au).Lion Co. (XXXX Beer): Rolling out a large web and mobile site redesign as well as multiple campaigns.- User Experience: User testing, Card sorting, IA.- Stakeholder engagement: Key point of contact for managing senior Toyota and LION Co clients.- Requirement gathering- Managing budget- Managing a team of 10: Designers, Developers, and Strategists.

Hired by Oway CEO and Founder to bring international best practices and expertise in online sales to improve this Myanmar start-up’s business results. Oway is the first online travel start-up for Myanmar (Burma), founded by an ex-Google employee. Launched as one of the only sites in Myanmar to accept online payments, it offers flights, hotels, and tours packages for domestic and international markets.Responsibilities:- User Experience- Customer Experience- Online and Mobile Strategy- Online Marketing- Expert Advisory for Business Results- Project ManagementAchievements:- Improved customer experience over multiple touch-points (Web, Mobile, Email, and Social).- Improved user experience on the website resulting in increased conversions.- Created the first-ever Travel Adwords campaign for Myanmar.- Introduced and created landing pages for multiple AdGroups, resulting in a high click-through rate and increased conversions.- Increased monthly average of unique visitors by appx. 30% within two months.- Created standardised branding and marketing materials and toolkits.

Alt Agency is a full-service Digital Agency offering end-to-end digital solutions including: website design and development, mobile development, social media strategies and online marketing.Responsible for managing lead generation and marketing, client relationship and account management, requirement gathering, developing tailored digital solutions, creating and presenting client proposals.Responsibilities:- Lead generation- Initial client relationships- Requirements gathering- Developing tailored digital solutions- Managing search engine marketing campaign- Creation and presentation of client proposalsAchievements:- Developed four successful proposals resulting in sales- Honed selling techniques and proposal writing, client pitching and presentation skills- Enhanced some of Alt Agency’s marketing collateral resulting in an improved company image and client communication

BigPond Movies provides video on demand (VOD) content streaming to the Panasonic VIERA Connect and LG Netcast platforms.Responsible for managing development and delivery of new to market BigPond IPTV applications across entire lifecycle for multiple LG and Panasonic devices (Panels, BlueRay, Home Theatre Systems and Smart Upgraders). Manage a complex network of national and international teams (internal and third party). Responsibilities:- Agile Project Management- Partner Relationship Management- Stakeholder Engagement and Teamwork- Financial Reporting and Forecasting- Maintain and manage project budget- Process and Policy AdherenceAchievements:- Delivered BigPond Movies Application on Panasonic on time and under budget within a tight six month timeframe- Learned IPTV specific technologies, DRM (Digital Rights Management) technical and legal implementation basics using Google’s Widevine digital media solutions

Develop and manage all business, marketing and technical aspects required to deliver successful tailored solutions for clients.Responsibilities:- Coordinate full development lifecycle- Managing a team of developers and designers

Manage, develop and deliver technical solutions to meet Qantas’ business objectives (revenue generation / enhanced brand value). Serve as a central advisory and technical resource for internal client stakeholders across Qantas' diverse business units.Responsibilities: - Project Management- Stakeholder Engagement- Mobile Development- Social Media Development- Business Advisory- Technical Subject Matter Expert

Maintain and redevelop all areas of Qantas' corporate sites and sitelets. Develop infrastructures to increase website revenue via cross-selling and targeted marketing with customer-specific data collection and analysis. Interface design and application development.

Coordinate and manage a team responsible for creating thirteen Flash e-learning modules for the McDonald’s Crew training program. - Project management of e-learning modules- Manage developers and designers- Implementation of multi-lingual versions of modules

Design and animate a user-friendly interface for the prototype of an electronic touch-screen retail directory for shoppers in Westfield Bondi Junction Shopping Centre.

Managing the Front-end development team that handles the presentation layer of websites, Intranets, CMS’s and creating web or CD-Rom based applications in Flash.- Regular use of JavaScript, Html, CSS, XSL, XML, Flash, Photoshop, Regular Expressions, ASP, Actionscript - Ensuring HTML is consistent with design supplied by designers

Build a Virtual Shopping Centre in Flash. Rebuild the One.Tel site with the team.- Managing a team of 12 Developers and Designers- Use of “Generator” – (ancestor of dynamic Flash)- Mentoring junior team members

Teach the basics of web development (Html, JavaScript and Flash) to three people and at the same time create a website using the technology that the students were learning.

Create the graphic look and the editorial concept for the France Telecom website, design of the Air Liberte home page, design of the Telecom99 website, design and flash for France Telecom Mediatheque, design of Cap Gemini web banners, design and flash for Geant supermarkets web advertising and design SNCF web banners.- Fast-paced project turnover - Managing multiple projects

Designed coded and maintained the Cita website. Used Html JavaScript and Graphics software.- Taught myself HTML/JavaScript - Multiple Asian languages supported