• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.• Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.• Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.• Championed data-driven decision making throughout the organization by creating user-friendly dashboards that provided real-time insights into key performance indicators.

• Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.• Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis. • Built strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.• Strengthened relationships with external partners by coordinating joint efforts on collaborative projects related to common policy issues.

Implemented isolation and quarantine recommendations per protocol and teach measures to prevent further spread to contacts and the community, monitor symptom progression/resolution, provide case management and referral to appropriate community resourcesInvestigated reported COVID‐19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak. Collected and recorded information on symptoms into the web‐based client resource management platformCompleted data entry to facilitate case interview and elicited close contacts into designated system immediately after obtainingCreated various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.Utilized data visualization tools to effectively communicate business insights.Contracted newly diagnosed COVID-19 cases and their contacts; having completed 15-20+ investigations per day. Conducted 70-90 health data cleaning reviews daily.Databases: VEDSS, SARA Alert, Red Cap, Microsoft Office.Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines. Catalogued patient data in clinical databases and registries according to regulatory practices.Produced monthly reports using advanced Excel spreadsheet functions.Incorporated employee feedback to improve processes and strategize long-term business plans.

Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction. Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.Recommended OTC devices or medication options to help mitigate individual symptoms.Performed regular quality and validation assessments on patient data to verify accuracy.Optimized department efficiency by analyzing procedures and data regarding charting and patient flows. Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat. Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.Collaborated with HR to develop and maintain up-to-date benefits manual.Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.Developed comprehensive employee relations programs and initiatives to increase organizational engagement.Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.

Managed unit documentation, including reference books, schedule logs, and pre-admission packets.Received all incoming phone calls, took necessary action, and directed messages accordingly.Supported unit administrative needs and clerical functions.Received, greeted, and assisted visitors, patients, and consulting staff.Completed insurance claim forms or other required paperwork.Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.

Answered the phone by the second ring and greeted callers enthusiastically.Carefully wrote down all phone messages and relayed them to the appropriate personnel.Reported maintenance problems to the appropriate personnel.

Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.Completed intakes, including measuring vital signs and documenting symptoms.Updated records in EHR system, carefully protecting patient information and verifying data.Compiled laboratory and x-ray reports, hospital notes, and other pertinent data.Supported medical staff by answering phones and preparing supply orders.Prepared treatment rooms for patient examinations, keeping rooms neat and clean.Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.