Emmanuelle Bellec Email and Phone Number
Emmanuelle Bellec work email
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Emmanuelle Bellec personal email
A confident and business-minded international Spa Director with significant experience and training within world-class resorts in Europe, the Middle East, Africa and Asia. Growth-focused and statistically-orientated with a solid track record of improving operations, delivering unsurpassed revenue growth, encouraging customer-centric environments that shape rewarding relationships which encourage brand loyalty. Possessing strong commercial flair, understanding cultural nuances, the natural ability to identify sales opportunities and applying hands-on leadership have led to a successful career in Spa Management. My specializations include:✲ 5* Hotel Spa Operations✲ Revenue Maximization✲ Pre and Post Openings✲ Recruitment✲ Colleague Training and Development✲ Menu Design and Engineering ✲ Strategic Marketing ✲ Retail Sales✲ Customer Service Excellence ✲ Business-Minded ✲ Statistics and Reporting ✲ Treatments & protocols creation KEY ACHIEVEMENTS✔ Realised outstanding financial results in a flag ship 5* property, including revenue, profit, capture rate and members signups. ✔ Achieved and maintained a score of 96% of guest satisfaction against a resort average guest satisfaction of 89%.✔ Successfully opened and managed one of the top ten Spa by Clarins worldwide. ✔ Completed a 6-month placement at Ananda in the Himalayas, a world-renowned destination Spa which led to an offer of employment at the organization’s sister spa in Mauritius. For my customer focused work ethic alongside my commercial acumen, I am recognized as an astute business, sales and marketing professional and an experienced Spa therapist who is confident in interpreting and utilizing data for the attainment of organizational goals. I am open to expanding my network. Please get in touch with me at emmanuelle_bellec@yahoo.fr.
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Director Of SpaFairmont Empress Dec 2022 - PresentVictoria, Bc, Ca
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Director Of Spa & WellnessMandarin Oriental Hotel Group Mar 2019 - Nov 2022Quarry Bay, Hong Kong, HkPart of the Executive Committee of the Resort. Responsible of the complete management of the Spa, Fitness and Wellness operations, recruitment, P&L and clients satisfaction results. -
Spa DirectorShangri-La Hotels And Resorts Sep 2016 - Feb 2019Hong Kong, Hk• Responsible for the complete management of spa operations, retail sales, P&L and client satisfaction results. • Develop and implement the departmental marketing plan including branding and strategic marketing in addition to liaising with PR for creating promotions in a Chinese editorial with a view to steadily evolve and expand regional retail sales. • Manage the recruitment of knowledgeable and experienced staff, provide training and development for new treatments and conduct performance reviews of colleagues, providing feedback and encouragement where necessary. • Inspire an ethos of anticipating and identifying customer needs to increase service excellence and with a view to growing the member program with new signups. Achievements: • Achieved outstanding improvement results in 2017 vs 2016. • Accomplished a 2017 YTD at 5% above budget. • Effectively developed financial reports and a P&L statement in more detail to generate wider control of productivity. • Successfully redesigned the spa’s retail area to improve appearance and encourage treatment product sales. • Recognised for creatively marketing spa packages in collaboration with additional departments to create overall experience memories and achieve multiple departmental targets. • Effectually controlled colleague and client scheduling for maximum revenue generation and profitability. -
Spa Director (Pre And Post Opening- Spa By Clarins)Beachcomber Hotels Mar 2010 - Aug 2016Curepipe, Mu• Reporting directly to the General Manager and responsible for managing all spa operations including pre-opening, recruitment of 23 skilled professionals, training and spa environment preparation and design. • Oversaw the purchasing of equipment and operating supplies for all facilities, controlled the budget and daily expenses and established and implemented standard operating procedures for all units in line with brand expectation. • Designed and developed the spa menu offering whilst creating innovative massages and rituals, providing further training updates where required. Achievements: • Maintained a guest satisfaction score of 96% against a resort average guest satisfaction of 89%.• Generated treatment sales 30% higher than other Beachcomber Spa by Clarin's locations and 50% higher retail sales.• Trou aux Biches Spa by Clarins, Mauritius was named one of the Top Ten Spa by Clarins worldwide 2014-2015. -
Spa Operations ManagerThe Ritz-Carlton Hotel Company, L.L.C. Oct 2009 - Mar 2010Bethesda , Md, Us• Accountable for daily Spa operations and the ongoing coordination of promotions and supporting marketing activities to ensure the department achieved targeted KPIs and encouraged new business. • Built an experienced and successful team whilst ensuring all therapists understood procedural standards to deliver a service befitting of the brand. • Updated policies in line with organizational goals, new legislation and health and safety. • Controlled the departmental financial budget with a focus on cost control and regularly prepared reports for the Spa Director. • Worked with the team to seek opportunities to create customer memories by anticipating needs, exceeding expectations and building relationships with internal and external guests. -
Spa CoordinatorShanti Maurice May 2008 - Jun 2009Riviere Des Galets, Mu• Responsible for the Spa reception and total customer service quality whilst assisting the Manager in the overall day to day operations of the Spa. • Participated in the ongoing development of procedural standards, actively improved internal communication channels for consistency and clarity and regularly created KPI reports for management review. • Assisted the General Manager with bi-lingual translation for meeting with French-speaking tour operators and generated all staff rosters considering impending trends and potential demand for appointments. Achievements: • Efficiently ran all daily reception operations leading to an expansion in spa bookings with a focus on accommodating the guest's overall experience. -
Visited International Therapist And Trainer In Beauty CaresAnanda In The Himalayas Oct 2007 - Mar 2008Tehri - Garhwal, Uttarakhand, In• Participated in a highly reputable 6-month placement in this renowned luxury spa and was responsible for providing world-class international treatments relating to Ananda Spa signature treatments. • Actively trained Indian therapists in the art of manicure, pedicure and waxing with an ethos of knowledge sharing and overall service excellence. • Upheld the maintenance of all areas regarding cleanliness, organization, and ambiance and managed stock control and the use of all products to ensure appropriate levels were sustained. Achievements:• Recognised for improving standards in manicures, pedicures, and waxing by encouraging beauticians to build confidence in performing treatments thereby increasing guest satisfaction. • Jointly maintained the highest guest relation service possible to VIP clients from all over the world alongside the team. -
Head Therapist, Sales AssistantLe Comptoir Du Soin, Day Spa Aug 2006 - Sep 2007• Responsible for overseeing daily Spa operations and offering a full and modern range of beauty therapy treatments. • Brainstormed methods of customer retention by engaging advertising and promotions to create interest in a launch of new Ayurvedic treatments and ensure therapists are consistent with treatment standards. • Maintain an accurate and user-friendly appointments diary, supervise precise stocks levels, process product orders efficiently and decide which new products to offer on the menu. Achievements: • Implemented a new range of ayurvedic treatments which were retained in the final menu offering. • Established and maintained relationships leading to higher customer retention. • Actively increased retail sales for the spa with both treatments upsell and products. • Successfully and consistently achieved set sales and treatments target.
Emmanuelle Bellec Skills
Emmanuelle Bellec Education Details
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Nicole Matile Private School, Nantes, FranceAesthetics And Cosmetics -
University Of Paris I: Panthéon-SorbonneEconomics
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Institut National Des Langues Et Civilisations Orientales (Inalco)Chinese & International Marketing
Frequently Asked Questions about Emmanuelle Bellec
What company does Emmanuelle Bellec work for?
Emmanuelle Bellec works for Fairmont Empress
What is Emmanuelle Bellec's role at the current company?
Emmanuelle Bellec's current role is Director of Spa at Fairmont Empress, Victoria, BC, Canada.
What is Emmanuelle Bellec's email address?
Emmanuelle Bellec's email address is eb****@****ohg.com
What schools did Emmanuelle Bellec attend?
Emmanuelle Bellec attended Nicole Matile Private School, Nantes, France, University Of Paris I: Panthéon-Sorbonne, Institut National Des Langues Et Civilisations Orientales (Inalco).
What are some of Emmanuelle Bellec's interests?
Emmanuelle Bellec has interest in Animal Welfare, Environment.
What skills is Emmanuelle Bellec known for?
Emmanuelle Bellec has skills like Spa, Beauty Industry, Skin Care, Therapeutic Massage, Management, Customer Service, Retail Sales, Kpi Reports, Sop Development, Team Leadership, Employee Training, Performance Appraisal.
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