Emmanuel M.

Emmanuel M. Email and Phone Number

Customer service expert with Impeccable Sales skills and a decade worth of customer care work experience. @ The Urban Writers
toronto, ontario, canada
Emmanuel M.'s Location
KwaZulu-Natal, South Africa, South Africa
About Emmanuel M.

I am a highly motivated business professional. From the past 8 years, I have gained very useful knowledge working in various fields all to do with Customer Service and sales ranging from I.T. Components to personalized sales. I have updated my skill sets to be an even better tool to achieve better economic goals in this volatile market by graduating with a Business Management and Marketing Degree in 2020.

Emmanuel M.'s Current Company Details
The Urban Writers

The Urban Writers

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Customer service expert with Impeccable Sales skills and a decade worth of customer care work experience.
toronto, ontario, canada
Employees:
62
Emmanuel M. Work Experience Details
  • The Urban Writers
    Inside Sales Account Representative
    The Urban Writers Feb 2022 - Present
    Helping people tell their stories, make money and leave a legacy. What more could one ask for than to make people happy about their endeavors and helping them generate more money.Role: Sales Consulting & Lead NurturingKey ResponsibilitiesSales Strategy and Lead Nurturing:Identified potential clients through targeted outreach and prospecting.Delivered tailored sales pitches, driving conversion and building strong client relationships.Client Engagement… Show more Helping people tell their stories, make money and leave a legacy. What more could one ask for than to make people happy about their endeavors and helping them generate more money.Role: Sales Consulting & Lead NurturingKey ResponsibilitiesSales Strategy and Lead Nurturing:Identified potential clients through targeted outreach and prospecting.Delivered tailored sales pitches, driving conversion and building strong client relationships.Client Engagement & Communication:Scheduling and conducting client appointments, providing comprehensive platform demonstrations to align solutions with client needs and requirements.Supporting clients via live calls, chats, and email to ensure responsive, informative communication.Product Presentations:Conducting live product and service presentations through Zoom Video calls to engage clients and convey value of the services and match requirements with the offering.Relationship Building & Client Retention:Maintaining strong, ongoing relationships through regular follow-ups and personalized support to enhance client satisfaction. This helped drive up their happiness levels and brand loyalty.Sales Support & Customization:Developing custom packages to meet individual client needs and ensure smooth, seamless service delivery along with helping them place the orders and guidance of how to proceed.Market Analysis:Conducting ongoing market research to stay updated on competitive trends and optimize service offerings to meet market demands. Along with staying up to date with the product updatesSales Reporting & Analytics:Comping and analyzing daily sales reports, tracking figures and client interactions to ensure alignment with monthly targets.Professional Development:Attended training seminars and reviewed educational material to continuously improve sales and communication skills.Performance Goals:Consistently achieving or exceeded monthly sales targets through strategic planning and diligent tracking. Show less
  • Zorbis Inc
    Daas Appointment Scheduler
    Zorbis Inc Aug 2021 - Dec 2021
    Texas, United States
    Growth of the B2B Database, participating in customer engagement via making Sales calls, following up with leads, working with their CRM to Find Prospects, qualify them, and make follow-ups. Maintaining a calendar for the internal sales team. Staying flexible with various approaches to be able to think quickly and with the company objectives in mind, and thus adjusting daily to overcome any objections faced from prospects. Recommending alternative solutions and assessing the current business… Show more Growth of the B2B Database, participating in customer engagement via making Sales calls, following up with leads, working with their CRM to Find Prospects, qualify them, and make follow-ups. Maintaining a calendar for the internal sales team. Staying flexible with various approaches to be able to think quickly and with the company objectives in mind, and thus adjusting daily to overcome any objections faced from prospects. Recommending alternative solutions and assessing the current business model. Networking and marketing via Linkedin. Show less
  • Onsite Computers
    I.T. Sales Consultant
    Onsite Computers Mar 2015 - Dec 2016
    6 Metica Moon, Richards Bay, 3900
    I was responsible for I.T. Sales and customer satisfaction.Here is a breakdown of my responsibilities: • Product Knowledge• Sourcing Items from different distributors• Customer Service• Assisting clients in product knowledge and supplying them with it• Computer Sales • Money Handling• Cashing up
  • Business Images Holdings
    I.T. Sales Executive
    Business Images Holdings Feb 2014 - Feb 2015
    980 Meadowbrook Business Estate, Jacaranda Ave, Johannesburg, 2188
    Managing sales of I.T goods to home users and SBM'sJob duties:Telemarketing and prospecting clients.I.T. sales (Hardware and software)Building customer RelationsCustomer careFollow ups and maintaining relationshipsTaking ordersPlacing ordersStock takePricing of Products
  • Livdigital
    Catalogue Manager
    Livdigital Jun 2013 - Jan 2014
    Uploading and updating the backend of the shop. Making sure the business runs smoothly . customer service and making sure they get what they are looking for or reccomending something better.As well as Managing multiple accounts.Here is a break down of my responsibilities: Sales to SMB and Home users on all IT related sales• Advising clients on IT purchases• Building of customer relations• Maintenance of customer satisfaction• Order taking of the… Show more Uploading and updating the backend of the shop. Making sure the business runs smoothly . customer service and making sure they get what they are looking for or reccomending something better.As well as Managing multiple accounts.Here is a break down of my responsibilities: Sales to SMB and Home users on all IT related sales• Advising clients on IT purchases• Building of customer relations• Maintenance of customer satisfaction• Order taking of the clients• Working on Magento as a sales tool• Stock take• Catalogue management of www.livdigital.co.za products• Pricing of products• Addition of adverts• Maintenance of multiple stores• Specing of IT products for customers Show less
  • Onsite Computers
    Sales Technician
    Onsite Computers May 2011 - Jun 2013
    Richards Bay Area, South Africa
    I specialized in sales and also helped on weekends in the technical department with the computer repairs.Here is a breakdown of my responsibilities: • Product Knowledge• Sourcing Items from different distributors• Customer Service• Assisting clients in product knowledge and supplying them with it• Computer Sales • Money Handling• Cashing up• House Keeping
  • Game Retail Ltd.
    Sales Person
    Game Retail Ltd. Dec 2009 - Apr 2011
    Richards Bay Area, South Africa
    I was a sales consultant.specializing in I.T. Computer sales,Photographic equipment and Printer sales.Occasionally helping out with Cellphone sales, Merchandising and Manual labor of picking up goods from Different warehouses and loading trucks.
  • Panarottis
    Waitron
    Panarottis Dec 2008 - Dec 2009
    Started workin for Panaroties just when I left high school. Later I got a job at Hi-Finance but still worked the night shifts at Panaroties with diligence. My duties where Customer service, Making sure the clients were happy and that the food got to the clients in time . housekeeping as well as assisting with food prep if necessary.
  • Hi-Finance
    Administrator
    Hi-Finance Feb 2009 - Nov 2009
    27hour administrator. Duties where:Opening accounts for clients, Prospecting clients to get more bussiness, accepting payments, book keeping, Hosting meetings and house keeping

Emmanuel M. Education Details

  • Damelin
    Business, Management, Marketing, And Related Support Services
  • Boston City Campus
    Boston City Campus
    Information Technology
  • Richards Bay Christian School
    Richards Bay Christian School
    A+ Attained At Boston City Campus

Frequently Asked Questions about Emmanuel M.

What company does Emmanuel M. work for?

Emmanuel M. works for The Urban Writers

What is Emmanuel M.'s role at the current company?

Emmanuel M.'s current role is Customer service expert with Impeccable Sales skills and a decade worth of customer care work experience..

What schools did Emmanuel M. attend?

Emmanuel M. attended Damelin, Boston City Campus, Richards Bay Christian School.

Who are Emmanuel M.'s colleagues?

Emmanuel M.'s colleagues are Gail Odendaal, Kate Civitelli, Franki J., Kaitlin Peterson, Emily Miller, Danielle Young, Hilaria Arum Widyaratri.

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