Emmanuel P Muringani Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Provided operational leadership, driving operational efficiency to a cluster of four Supported Independent Living sites supporting participants with complex support needs. I had four direct reports (site managers) and a minimum of 58 permanent staff reporting through me.Managed and reported incidents in line with the NDIS Quality and Safeguarding CommissionDeveloping and managing site budgets to ensure financial and operational viability of sites including reviewing staff rosters.Developed official responses to Official Community Visitors, NDIS Q&S Commission, Public Guardians, Disability Advocates, amongst other external stakeholders.Developed SIL funding submission documents and liaised with NDIS planners to ensure participants got funding they require.Supported my team of managers with effective staff performance management, reviews and appraisals.Identified operational issues affecting the organisation and opportunities for improvement then came up with solutions and recommendations.Liaised with relevant mainstream services that intersected with our services.Supported with the recruitment process and meeting staff training and development needs.

Parramatta, New South Wales, Australia

Driving operational efficiency and viability of a cluster of six complex Supported Independent Living sites, with six direct reports and 60 team members reporting through me.Provided leadership to my direct reports ensuring; compliance to organisation's policies and procedures, operation is compliant and consistent with NDIS Quality and Safeguarding Framework, vacancy management, working positively and pro-actively with other internal departments, customer concerns were addressed in a timely manner and efficient problem solving.Developed SIL funding submission documents.Developed and monitored site budgets.Reviewed site rosters.Staff performance management, reviews, and appraisals.Managed internal and external stakeholder relations.Developed official responses/ communication to Official Community Visitors, NDIS Q&S Commission, Public Guardians, Disability Advocates, amongst other external stakeholders.Liaised with local police, health and other relevant mainstream services that intersected with our services.Ongoing staff training and development.Identifying recruitment needs and contributing to the recruitment process.

Sydney, Australia

I have extensive experience in managing disability group homes. My experience spans across both government and not-for profit (private) sector disability service operations. I have sound understanding of the NDIS funding framework. I am skilled in Leadership and Management with proven ability to build, transform, maintain and retain high performance teams in delivering services to customers. I have demonstrated-stellar customer service delivery experience, with emphasis on individual/ person centred supports to achieve high outcomes for every customer.

Western Sydney

Successfully transitioned teams of staff from government to not for profit services following the privatisation of Disability Services from Family and Community Services. I led various teams of front-line staff in supporting clients in Disability Group Home and Respite settings across Western Sydney. I am highly skilled in managing complex disability accommodation operations.

Western Sydney

Led various teams of front-line staff in supporting clients in Disability Group Home and Respite settings across Western Sydney. Highly skilled in managing complex disability supports in accommodation operations.

Nothwest And Western Sydney

I delivered individualised front-line support to clients with intellectual disabilities in group home settings ensuring clients achieved their goals. I supported clients with all aspects of their daily living through promoting their independence and supporting their choices. Highly experienced in supporting customers with complex/ challenging support needs.

Eastlea, Harare, Zimbabwe

Accomplished Sales and Marketing Professional with all round experience in the motor vehicle procurement and sales business. Highly skilled in Transaction Negotiation, Customer Service, Customer Retention, Sales Management, and Market Research.