Obiora Emmanuel O. Email & Phone Number

Owerri, Imo State, Nigeria

-I assisted in the onboarding and offboarding process of users, ensuring smooth transitions and appropriate access to IT resources.- I helped provide first-level and Second-level technical support to end-users, addressing hardware and software issues and escalating complex problems to senior IT staff. -Managed user accounts, permissions, and group policies to maintain data security and compliance.-I assisted in the management of tickets, ensuring timely resolution and… Show more -I assisted in the onboarding and offboarding process of users, ensuring smooth transitions and appropriate access to IT resources.- I helped provide first-level and Second-level technical support to end-users, addressing hardware and software issues and escalating complex problems to senior IT staff. -Managed user accounts, permissions, and group policies to maintain data security and compliance.-I assisted in the management of tickets, ensuring timely resolution and user satisfaction. -I collaborated with team members to troubleshoot and resolve technical issues related to the Microsoft 365 suite. -I assisted in the configuration and deployment of desktops, laptops, and mobile devices. -I conducted software installations and updates.-I assisted in maintaining IT inventory, implementing security policies, and troubleshooting device-related issues. -Provided technical support to end-users, troubleshooting hardware and software problems on desktops, laptops, printers, and mobile devices. -Collaborated with the IT support team to resolve tickets promptly and efficiently. -Configured and maintained MS 365 Admin settings, including user management, and security configurations.- Setup and supervision of computer laboratory of schools Show less

Owerri, Imo, Nigeria

◦ Supporting the Founder and Board in the overall management of Youth for Technology Foundation Nigeria and managing the flow of information.◦ Fostering collaboration and harmony between employees, which has increased employee and customer satisfaction from 75% to 90% within three months ◦ Recruited new staff on a full-time basis and supervised their daily progress. ◦ Reduced yearly rent expenditure by 50% through my strong negotiation skills. ◦ Collaborating… Show more ◦ Supporting the Founder and Board in the overall management of Youth for Technology Foundation Nigeria and managing the flow of information.◦ Fostering collaboration and harmony between employees, which has increased employee and customer satisfaction from 75% to 90% within three months ◦ Recruited new staff on a full-time basis and supervised their daily progress. ◦ Reduced yearly rent expenditure by 50% through my strong negotiation skills. ◦ Collaborating with Scratch Education Collaborative and other organizations to partner with Youth for Technology Foundation and help fund upcoming projects and events. ◦ Organized team meetings to discuss company progress and set acceptable project deadlines.◦ Organized online/outdoor technology seminars for youth enhancement.◦ Facilitating and leading the team through a crisis.◦ Identify KPIs of various departments to anticipate, troubleshoot, and solve critical issues.◦ Supervised 150 students on an apprenticeship program covering ICT and digital marketing.◦ Supervise organizational expenditure to reduce costs and increase revenue. Show less

Owerri, Imo, Nigeria

◦ I was appointed as the IT staff representative of the unit, in charge of monitoring performance and maintaining systems according to the requirements of the IT Department of the University.◦ I assisted in the configuration and deployment of desktops, laptops, and mobile devices.◦ I assisted in the maintenance of IT inventory and asset tracking.◦ Successfully trained newly posted staff on academic data analysis.◦ Participated in training sessions to educate… Show more ◦ I was appointed as the IT staff representative of the unit, in charge of monitoring performance and maintaining systems according to the requirements of the IT Department of the University.◦ I assisted in the configuration and deployment of desktops, laptops, and mobile devices.◦ I assisted in the maintenance of IT inventory and asset tracking.◦ Successfully trained newly posted staff on academic data analysis.◦ Participated in training sessions to educate employees on data protection best practices and ensure a culture of compliance across the organization.◦ Diagnosed hardware and software defects with timely remedial action.◦ Troubleshooting of systems and replacement of damaged hardware devices.◦ Demonstrated integrity and ability to maintain the confidentiality of information. Show less

Owerri, Imo, Nigeria

◦ Performed administrative support functions, such as copying, filing, scanning, and delivering documents.◦ Processed and managed large volumes of sensitive data by data protection laws and company policies.◦ Implemented data security measures, including encryption, access controls, and regular security assessments, to safeguard against unauthorized access and data breaches◦ Collaborated with data controllers to understand data processing requirements and ensure… Show more ◦ Performed administrative support functions, such as copying, filing, scanning, and delivering documents.◦ Processed and managed large volumes of sensitive data by data protection laws and company policies.◦ Implemented data security measures, including encryption, access controls, and regular security assessments, to safeguard against unauthorized access and data breaches◦ Collaborated with data controllers to understand data processing requirements and ensure compliance with regulatory obligations.◦ Conducted regular audits of data processing activities to identify and address any potential risks or non-compliance issues. Show less

Owerri, Imo, Nigeria

◦ Assisted in responding to data subject requests, including access, rectification, and deletion requests, within the required timeframes.◦ Maintained detailed records of data processing activities, including documentation of processing activities, data flows, and data retention schedules.◦ Coordinated with internal teams and external vendors to facilitate secure data transfers and ensure compliance with data protection requirements for international data transfers.

Bachelor Of Technology - B.Tech, Computer Science

- Computer and Society. - Management Information Systems. - Data Communication

National Diploma, Computer Science Technology

- Introduction To the Internet. - Computer System Troubleshooting