Emmanuel Oca Email & Phone Number

Australia

Calculations and payments of commissions and other remunerations to distributors.Engage in creating a supportive team environment whilst actively sharing skills and knowledge.Produce high-quality, accurate and compliant work.

Australia

Process New Business administrative task, eg. Initial Assessment, Pre-Assessment, Decline/NPW letters and other ad-hoc duties. Engage in creating a supportive team environment whilst actively sharing skills and knowledge within the New Business Team.

Sydney, New South Wales, Australia

• Servicing inbound calls for new and existing Life Insurance products within a timely manner to achieve team and individual service levels• Proactively manage relationships whilst monitoring service delivery and quality• Engage in creating a supportive team environment whilst actively sharing skills and knowledge• Provide assistance and support to other Business Units across TAL, as required • Respond to escalations and complaints - take responsibility to obtain a quick resolution. When necessary, liaise with various departments in order to achieve a successful outcome • Respond to escalated enquiries with a sense of urgency and a view to both resolve the complaint and eradicate any underlying issues to prevent future occurrences.

• Oversee Logistics for Mail and Parcel operation • Maintain the data integrity of daily mail volume receipt• Review and update Un-addressed mail database and ensure accurate political mailout• Ensure data integrity of various systems including address database system• Data maintenance using Advanced MS Excel, SAP, SharePoint, SIX Maps• Provide various reports to Managers and Team Leaders for Production Planning and Staff Performance management• Maintain and produce daily, monthly and yearly KPI reports• Oversee the implementation of new systems • Involved in continuous planning, improvement and streamlining of new processes • Commitment to work in a changing environment• Liaising with internal and external customers regarding developments, safe location of mail cluster boxes, addressing issues, customer contact centre inquiries• Proactive liaison with Local Government authorities regarding details of new developments, boundary issues, street numbering and etc.

• Assist and respond to internal and external enquiries and/or complaints in a timely and efficient manner• Co-ordinate resource requirements to ensure staff are aligned to workload and mail volumes• Ássist Day Operation’s with daily task as required• Staff performance management• Compliance with all current OH&S policies, procedures, processes, SOP’s and guidelines • Assist with internal control checks

Scanning, loading and unloading mail/parcels, manually sorting mail/parcels

Advanced Diploma In Electrical Technology, Electrical, Electronic And Communications Engineering Technology/Technician

Education record