Emmanuel Pérez Email and Phone Number
Professional with 7+ years in international banking, specializing in business strategy, compliance, and regulatory matters. I have led and developed teams of up to 48 officers and 3 Assistant Managers. I am proficient in Microsoft Office, advanced in Excel, and skilled in POWER BI. Bilingual in English and Spanish, with the ability to communicate in profesional contexts.I stand ready to contribute my dedication to personal growth and continuous improvement, adding value to the organization through my adaptability and collaborative mindset. Do not hesitate to reach me at e.perez22@hotmail.com for more information.
Advensus
View- Website:
- advensus.com
- Employees:
- 265
-
Operations ManagerAdvensus Jan 2024 - PresentSanto Domingo, Distrito Nacional, Dominican RepublicResponsible for managing the day-to-day operations, ensuring operational efficiency, meeting performance metrics, and implementing changes to improve service quality. -
Spanish Medical InterpreterGlobo Oct 2023 - PresentDominican Republic -
Business Controls Operations ManagerScotia Gbs Dominican Republic May 2021 - Sep 2023Santo Domingo Este, Santo Domingo, Dominican Republic- Lead, provide feedback and develop a team of 48 officers (indirectly) and 3 Assistant Managers (directly)- Ensure the successful implementation of business strategies and initiatives by pivoting team as required- Conduct low, medium and high complexity next day compliance reviews of Canadian banking operations for personal, commercial and small business banking clients- Perform volume projections and manage future staffing to ensure daily goals and service level agreements. -
Assistant Manager Customer Regulatory Inquiries/ClaimsScotiabank Aug 2018 - Apr 2021Dominican Republic- Responsible for the leadership, feedback and development of 2 regulatory investigations officers- Review and complete requests for information and documents from Scotiabank clients required by judicial entities, financial investigation units, as well as any other government entity.- Review and ensure the quality of the cases prepared and/or sent by the team under my responsibility- Manage time effectively and prioritize between multiple tasks/projects for efficient handling of requests received and achieve SLA -
Quality And Compliance OfficerScotiabank Nov 2015 - Jul 2018Santo Domingo- Evaluate Customer Service Representatives (CSRs) through quality evaluations. - Conduct coaching sessions in a timely manner to mitigate identified service opportunities.- Responsible for SQM and The Pulse Customer Satisfaction Surveys - Created Net Promoter daily/weekly reports for upper management. - Created, implemented and supervised motivational service campaigns to improve the units NPS monthly results.- Worked with ALL compliance reports raising any and all compliance breaches identified.
Emmanuel Pérez Education Details
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Computer Science -
Linkedin LearningDiploma -
Linkedin LearningDiploma -
Linkedin LearningTime Management For Managers -
Linkedin LearningData Analytic -
Project Management -
Udemy AcademyDiplomado -
Diplomado -
CodecademyHtml5 / Css -
Data Modeling/Warehousing And Database Administration -
Instituto Tecnológico De Las Américas (Itla)Computer Software Technology/Technician
Frequently Asked Questions about Emmanuel Pérez
What company does Emmanuel Pérez work for?
Emmanuel Pérez works for Advensus
What is Emmanuel Pérez's role at the current company?
Emmanuel Pérez's current role is Operations Management | Compliance Management | Regulatory Expertise | Project Management | Quality Assurance.
What schools did Emmanuel Pérez attend?
Emmanuel Pérez attended Universidad Apec, Coursera, Linkedin Learning, Linkedin Learning, Linkedin Learning, Linkedin Learning, Universidad Apec, Udemy Academy, Universidad Apec, Codecademy, Universidad Apec, Instituto Tecnológico De Las Américas (Itla).
Who are Emmanuel Pérez's colleagues?
Emmanuel Pérez's colleagues are Francisco Leger Pena, Julissa Domínguez Melo, José Santos, Yarina Paniagua Sánchez, Emmanuel Méndez, Kelly Guilon, Juan Bautista.
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Jose Emmanuel Perez
Fullstack Developer | C# | .Net | Laravel | Javascript | React | Typescript | Ci/CdSanto Domingo
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