Emmanuel Pérez

Emmanuel Pérez Email and Phone Number

Operations Management | Compliance Management | Regulatory Expertise | Project Management | Quality Assurance @ Advensus
santo domingo, distrito nacional, dominican republic
Emmanuel Pérez's Location
Santo Domingo Este, Santo Domingo, Dominican Republic, Dominican Republic
About Emmanuel Pérez

Professional with 7+ years in international banking, specializing in business strategy, compliance, and regulatory matters. I have led and developed teams of up to 48 officers and 3 Assistant Managers. I am proficient in Microsoft Office, advanced in Excel, and skilled in POWER BI. Bilingual in English and Spanish, with the ability to communicate in profesional contexts.I stand ready to contribute my dedication to personal growth and continuous improvement, adding value to the organization through my adaptability and collaborative mindset. Do not hesitate to reach me at e.perez22@hotmail.com for more information.

Emmanuel Pérez's Current Company Details
Advensus

Advensus

View
Operations Management | Compliance Management | Regulatory Expertise | Project Management | Quality Assurance
santo domingo, distrito nacional, dominican republic
Website:
advensus.com
Employees:
265
Emmanuel Pérez Work Experience Details
  • Advensus
    Operations Manager
    Advensus Jan 2024 - Present
    Santo Domingo, Distrito Nacional, Dominican Republic
    Responsible for managing the day-to-day operations, ensuring operational efficiency, meeting performance metrics, and implementing changes to improve service quality.
    View
  • Globo
    Spanish Medical Interpreter
    Globo Oct 2023 - Present
    Dominican Republic
    View
  • Scotia Gbs Dominican Republic
    Business Controls Operations Manager
    Scotia Gbs Dominican Republic May 2021 - Sep 2023
    Santo Domingo Este, Santo Domingo, Dominican Republic
    - Lead, provide feedback and develop a team of 48 officers (indirectly) and 3 Assistant Managers (directly)- Ensure the successful implementation of business strategies and initiatives by pivoting team as required- Conduct low, medium and high complexity next day compliance reviews of Canadian banking operations for personal, commercial and small business banking clients- Perform volume projections and manage future staffing to ensure daily goals and service level agreements.
    View
  • Scotiabank
    Assistant Manager Customer Regulatory Inquiries/Claims
    Scotiabank Aug 2018 - Apr 2021
    Dominican Republic
    - Responsible for the leadership, feedback and development of 2 regulatory investigations officers- Review and complete requests for information and documents from Scotiabank clients required by judicial entities, financial investigation units, as well as any other government entity.- Review and ensure the quality of the cases prepared and/or sent by the team under my responsibility- Manage time effectively and prioritize between multiple tasks/projects for efficient handling of requests received and achieve SLA
    View
  • Scotiabank
    Quality And Compliance Officer
    Scotiabank Nov 2015 - Jul 2018
    Santo Domingo
    - Evaluate Customer Service Representatives (CSRs) through quality evaluations. - Conduct coaching sessions in a timely manner to mitigate identified service opportunities.- Responsible for SQM and The Pulse Customer Satisfaction Surveys - Created Net Promoter daily/weekly reports for upper management. - Created, implemented and supervised motivational service campaigns to improve the units NPS monthly results.- Worked with ALL compliance reports raising any and all compliance breaches identified.
    View

Emmanuel Pérez Education Details

Frequently Asked Questions about Emmanuel Pérez

What company does Emmanuel Pérez work for?

Emmanuel Pérez works for Advensus

What is Emmanuel Pérez's role at the current company?

Emmanuel Pérez's current role is Operations Management | Compliance Management | Regulatory Expertise | Project Management | Quality Assurance.

What schools did Emmanuel Pérez attend?

Emmanuel Pérez attended Universidad Apec, Coursera, Linkedin Learning, Linkedin Learning, Linkedin Learning, Linkedin Learning, Universidad Apec, Udemy Academy, Universidad Apec, Codecademy, Universidad Apec, Instituto Tecnológico De Las Américas (Itla).

Who are Emmanuel Pérez's colleagues?

Emmanuel Pérez's colleagues are Francisco Leger Pena, Julissa Domínguez Melo, José Santos, Yarina Paniagua Sánchez, Emmanuel Méndez, Kelly Guilon, Juan Bautista.

Not the Emmanuel Pérez you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.