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- Construction of a service offer, promotion and commercial development : 1,1 M€ TO in 2019 (+300% since 2016)- Spare parts activity management : 8 M€, +8% TO in 2019- Services contracts negotiation (1800 acts / year) - European subsidiaries support for structuring and service business development - Organization deployment for customer and end-user technical support (2000 contacts / month), lead management and business- Management of technical support, after-sales… Show more - Construction of a service offer, promotion and commercial development : 1,1 M€ TO in 2019 (+300% since 2016)- Spare parts activity management : 8 M€, +8% TO in 2019- Services contracts negotiation (1800 acts / year) - European subsidiaries support for structuring and service business development - Organization deployment for customer and end-user technical support (2000 contacts / month), lead management and business- Management of technical support, after-sales reparation and expertise, spare parts, service offer- Management of 29 employees and net of 80 local services subcontractors Show less

- Creation of a new technical support organization in 2014- Development and launch of the first commissioning offer for AHU product : 140 k€ TO in 2016- Construction and animation of 30 local services subcontractors - Reporting for warranty cost creation with dedicated improvement plan : 30% of warranty cost reduction in 3 years- Technical support for subsidiaries : Belgium, Italy, Germany, Spain, La Réunion/Maurice, Dubaï)- Management of 25 employees

- Management of quality organization and activities : design, supplier, incoming inspection and production. New organization deployed within 18 month on 5 different production site- Coaching and change management for the 13 employees of the quality and after-sales group- New organization for After-sales and warranty cost management- Deployment for quality tools and problem solving methodology

- Realization of a complete product action plan : - 50% on call rate, 8% of production cost saving (230 k€/year) - Design of a new product access / Management of 3 designer

- Main customer interlocutor and decisional-maker for new product launch- Production transfer to Polish site / Customer audit management – 100% of successful audit- Improvement of product failure rate : -40% within 18 month / saving of 1 M€/year

- Deployment of methodological actions plan to improve and control quality production / 7 employees

Management of innovation, technological and competitive watch, industrial property / 9 employees

- Development of 8 new ranges and follow-up of two existence product ranges: rationalization, cost and quality improvement. - Roll out of CAO-3D software (Pro/Engineer) for all product division’s users – 2 sites Germany and France. Rules definition, training, support, technical drawing optimisation