Emmanuel Rivas Email & Phone Number

Lehi, Utah, United States

Lehi, Utah, United States

Manage larger, more complex projects implementing products for clients with an ACV of $500,000 or more. Work on internal projects that drive process improvements within the department. Facilitate change and scope management in high pressure situations, ie., client reorganization following a hostile takeover. Manage project timeline via regular touch points.

Lehi, UT

Manage a diverse portfolio of projects implementing products for clients. Work closely with clients and internal stakeholders to deliver projects in a timely and accurate manner. Provide change management assistance to clients as they transition their property management software to Entrata. Communicate important project status updates through both verbal.

Lehi, UT

• Oversaw the completion of 8 – 10 projects a month through the publishing pipeline from data normalization to site publishing.
• Ensured the overall customer experience of each assigned project was working as intended; UI, and ensuring all site features and images are functioning.
• Conducted technical data analysis using SQL and Excel to gather data for decision making on complex and ambiguous projects.
• Coordinated requirements gathering and scope discussions with external teams to improveinternal tools and processes.
• Partnered with Data Science to refine the recommendation algorithm to deliver more value to our Spanish speaking customers.

Provo, Utah

• Managed a team of 4 – 5 Review Specialists during Quality Review. Tracked performance metrics based on accuracy and time spent completing tasks.
• Facilitated the implementation of new processes and provided the tools and knowledge that increased the efficiency of the team and enabled the team make better decisions using data.
• Updated all training documentation to align with revised processes and briefed the team during weekly team meetings.

Provo, Utah

• Reviewed data during Quality Review. Got up to speed quickly on learning SQL and different proprietary tools needed to do the job effectively.
• Used my Spanish fluency to influence the development of automated processes that improved efficiency in the workflow.
• Undertook a deep dive to solve a problem on a complex project and identified data trends that the refocused the strategy for completing the project.

Orem, Utah

• Spearheaded the creation of a new early morning shift that allowed all new daily stock to be pushed out to the sales floor before the department opened, instead of gradually stocking the department throughout the day.
• Ensured daily orders were accurate, and accounted for seasonal sales trends and forecasts.

Master Of Business Administration - Mba, Management, 3.7 Gpa

Activities and Societies: Consulting Team Lead, Fall 2017 | International trip to London and Dublin, Aug 2017: visited the European.

Bachelor Of Arts - Ba, History, 3.6 Gpa

Activities and Societies: Senior Thesis: "From Immigrant to Chicano: The Chicano Movement and the Development of an Identity in Utah and.