Emmanuel Samuel Email and Phone Number

As a seasoned Tenant Executive at Dubai World Trade Center, I bring over 15 years of industry experience, with a strong background in customer operations, sales, and marketing. My journey has taken me through pivotal roles at prestigious organizations such as Etisalat Pvt Ltd, Chinese Dragon Café, and Shangri-La Hotel, Colombo, where I honed my skills in CRM administration, event coordination, and client satisfaction enhancement.My expertise lies in leveraging Salesforce CRM and Oracle ERP to drive management decisions, coordinate events seamlessly within budget constraints, and enhance customer satisfaction through diligent feedback analysis. I excel in administering exhibitor services, negotiating commercial requirements, and ensuring smooth operational flows for Dubai World Trade Center's diverse clientele. My role involves meticulous planning, from issuing proforma invoices to preparing annual budgets for tenant and exhibition housekeeping, emphasizing efficiency and client satisfaction at every step.Holding a Master's in Business Administration and a Postgraduate Diploma in Professional Marketing, I've achieved A grades in Corporate Digital Communications and Global Marketing Decisions research, focusing on the LVMH company. These academic accomplishments reflect my ability to analyze and strategize in the global market landscape effectively.My skills in Salesforce, MS Office, and Oracle ERP, combined with a strategic approach to service offerings and contract negotiations, aim to enhance competitiveness and diversify the tenant base at DWTC. I am committed to driving financial targets and fostering optimal collaboration between exhibitors and relevant departments for unmatched client satisfaction.