Service Delivery Manager
CurrentResponsible for the technical pre-sales, onboarding and post-sale experience of our customers in the Americas. - Working with Product Owners to help steer the product vision based on my industry knowledge and client feedback- Validating user stories to confirm they will meet clients’ needs- Managing and coordinating projects with Sales, Engineering and Support- Tracking ongoing status of all North American Projects- Holding QBRs with key accounts and weeklies with ongoing projects- Forging relationships with key stakeholders with both our clients and partners- Representing the company at trade shows (ISE and DSE)- Coordinating support and development resources with the EMEA and Asia-Pacific teams- Directly managing the America’s Product specialist teams and indirectly managing the America’s technical support team