Emmanuel Seigner Email and Phone Number
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A seasoned and customer obsessed leader; I have built and led teams to deliver high quality customer experience for some European eCommerce leading players including Amazon.com, viagogo.com and Ralph Lauren. • Developed Customer Service Operations for Amazon.fr and Amazon.co.uk supporting the early growth of the online global retailer in Europe• Built Customer Operations from scratch for viagogo.com, including buyer & seller support, fraud, ticket fulfilment, partnership ticketing. Hired teams, developed tools, selected external partners and defined processes supporting early growth.• Effectively managed medium to large scale operations in fast growth environments (start up and corporate) whilst delivering on service level, quality of service, customer satisfaction and cost objectives• Currently leading the design and delivery of the new eCommerce platform for Ralph Lauren Europe using Salesforce Commerce CloudCore competencies• Operations design • Operations management • Recruitment and people development • Vendor Management • Outsourcing • Workflow Design • Process Improvement • Planning and budgeting • Program management • Customer Experience Management • Product management • Customer Advocacy
Pinter
View- Website:
- victorsdrinks.com
- Employees:
- 102
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PinterLondon, Gb
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Vp, General Manager InternationalPeloton Interactive Jan 2022 - Sep 2024New York, Us -
Vp Business OperationsPeloton Interactive May 2018 - Dec 2021New York, UsTruly exciting to bring Peloton to the UK and International. Peloton is reinventing fitness through technology, world-class equipment, and content that makes exercise challenging, engaging, and fun.; empowering people to be the best version of themselves anywhere, anytime.Executive Sponsor to the Peloton International Women's Alliance Employee Resource Group
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Senior Director, Digital Product Management EuropeRalph Lauren Aug 2013 - Apr 2018New York, UsDesigned and delivery of the online store feature set and improvement of store technical capabilities; managed digital platform operations. Developed early omni-channel experiences. Led eCommerce stream for ERP implementation. Currently in leading the re-platforming transformation program. -
Senior Director Contact Center Ecommerce, EuropeRalph Lauren Mar 2010 - Jul 2013New York, UsLaunched the European eCommerce stores for Ralph Lauren, rapidly growing to $90M demand revenue in 5 years. Designed customer service framework and operational processes, set up third party vendor and ran customer operations across all sites and languages. Led integration work and QA.
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Operations Director - E-Commerce ConsultantIndependent Consultant Jan 2009 - Feb 2010Consulting services helping small to medium organizations in Europe and in the UK around Online Customer Experience Management, Communities Relationships, Operational Strategy design and implementation.
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Vp, Customer Care And OperationsViagogo Mar 2006 - Nov 2008New York, Ny, UsFunding member of viagogo.com. Joined senior management team during early start up phase (pre-trading), to build customer operations. Managed operations through start up growth in ticket fulfilment, customer service, partnership relationships and logistics. -
General Manager, Customer ServicesAmazon.Com Jan 2002 - Feb 2006Seattle, Wa, UsLed Customer Service for Amazon.co.uk and Amazon.fr. Responsible for Service Delivery, Cost, Quality and Customer Experience. Successfully driving processes improvement to increase customer satisfaction, organisational efficiency and employee satisfaction. -
Manager, Customer ServicesAmazon.Com Jun 1999 - Dec 2001Seattle, Wa, UsFast track promotions in earlier career at Amazon.co.uk including customer service associate, team leader, project lead setting up Amazon.fr customer operations and Amazon.com centre in The Netherlands, customer service manager.
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Account ManagerFans London Apr 1998 - May 1999Managing a portfolio of 100 accounts worldwide (main countries UK, France, Germany and Spain). Set up and managed agency representation in France and in Germany.
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Area Manager / Project ManagerSodexho Feb 1997 - Mar 199892866 Issy Les Moulineaux Cedex 9, FrPrimarly part of the project team responsible for catering operations for the XXIIth World Young Day in the Paris region (Dispatching 4 million meals on 600 different sites). Then manager of three profit centres (corporate restaurants)
Emmanuel Seigner Skills
Emmanuel Seigner Education Details
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Burgundy School Of Business - BsbInternational Trade Of Spirits And Wine -
BmsInternational Business
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Lycee Du Mas De TesseMathematics And Physics
Frequently Asked Questions about Emmanuel Seigner
What company does Emmanuel Seigner work for?
Emmanuel Seigner works for Pinter
What is Emmanuel Seigner's role at the current company?
Emmanuel Seigner's current role is VP, General Manager International at Peloton Interactive.
What is Emmanuel Seigner's email address?
Emmanuel Seigner's email address is em****@****olo.com
What is Emmanuel Seigner's direct phone number?
Emmanuel Seigner's direct phone number is +4420795*****
What schools did Emmanuel Seigner attend?
Emmanuel Seigner attended Burgundy School Of Business - Bsb, Bms, Lycee Du Mas De Tesse.
What skills is Emmanuel Seigner known for?
Emmanuel Seigner has skills like E Commerce, Crm, Management, Start Ups, Product Management, Strategy, Customer Experience, Customer Service, Leadership, Project Management, Outsourcing, Operations Management.
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