Emmanuel Tapia Gómez Email & Phone Number

Bogota, D.C., Capital District, Colombia

• Source and interview candidates for outsourced nearshore Finance, Legal, Healthcare, Customer Service, RPO, Insurance, Marketing, Administrative, and Sales services in Bogotá, Colombia.• Collaborate closely with account management and sales teams to understand client requirements for their nearshore staffing needs and adjust recruitment strategies accordingly, ensuring alignment with organizational goals.• Conduct thorough candidate screening and interviewing processes, evaluating qualifications, skills, and cultural fit to identify top talent for client placements.• Assist the onboarding process for new hires, guiding them through necessary documentation and procedures to expedite their integration into the company.• Handled recruiting platforms, such as LinkedIn Recruiter, Indeed, Pandapé, and El empleo.

Bogotá, Distrito Capital, Colombia

• Source and interview candidates via recruiting platforms, job boards, referrals, and ad response for clients in the healthcare, logistics, customer service, and manufacturing industries based in the USA.• Ensure the follow up of each candidates’ recruitment process, from first contact until and throughout the hiring process.• Manage candidates’ funnel and reported KPIs per recruiter and client bimonthly and monthly.• Trained and assisted onboarding process of new recruiters, developing improvement plans, and reporting findings that impact daily production.• Source and screen candidates via recruiting platforms, job boards, referrals, and ad response for clients in the healthcare, logistics, customer service, and manufacturing industries.• Ensure the follow up of each candidates’ recruitment process, from first contact until and throughout the hiring process.

Bogotá, Distrito Capital, Colombia

• Sourced and screened bilingual customer service agents for US-based financial, telecommunications, healthcare, retail, and IT clients.• Handle and oversee social media inbound leads and prospects from the Employee Referral Program, while tracking the performance of mass recruiting initiatives utilizing databases comprising more than 500 prospects on a monthly basis.• Proficiently utilize HR/recruitment platforms such as Workday and TalkPush.• Source and interview candidates using different recruiting platforms, such as, LinkedIn, Indeed, El Empleo, and Pandapé.• Develop job descriptions including skills, and behavioral abilities needed for success in each role.• Follow up individual candidates’ recruitment process, and throughout the hiring process.

Bogota,D.C., Capital District, Colombia

• Connected with customers providing high-quality customer support via phone, social media, and e-mail, using platforms such as ClaraBridge, and Sprinklr for social medial and email interactions.• Data Entry of client's informational order tracking and processing on CRM software (Zendesk, CFS-FDM4).• Maintained a high level of knowledge and understanding of product features, services, marketing promotions and special offers.• Assist with troubleshooting (technical support) and warranty calls, and escalating high priorities complaints, ensuring a positive experience and consumer loyalty. • Train new agents to ensure teams’ high-quality performance, positively impacting the customer’s perception of the brand.