Emma Devine Email & Phone Number

Florida, United States

Bellevue, WA, US

• As a Senior Operations Strategy Manager at RedCloud Consulting, I lead strategic initiatives in loyalty strategy, global operations, and marketing automation for Microsoft. My role focuses on coordinating.
• Transformed loyalty operations, increasing Rewards redemptions by 40% YoY (+8M) by introducing 700+ gift cards across 37 markets and optimizing point-pricing strategies.
• Led marketing operations for Microsoft Rewards, orchestrating cross-functional efforts across engineering, product, and marketing teams.
• Designed, built, and deployed an AI-powered content automation pipeline, achieving a 1135% increase in global content distribution and expanding daily reach from 20 to 247 international markets.
• Managed global strategic partnerships, product integrations, and marketing campaigns with leading brands such as Max, Spotify, Roblox, and Duolingo.
• Increased workforce efficiency by 60% through the design and implementation of an automated campaign management system, improving resource allocation and facilitating data-driven decision-making. This system.

Houston, Texas, US

• Led the development of a framework and process to enhance data-driven decision-making, utilizing OCR AI technology to consolidate and streamline documentation across various individual repositories. This alignment of.
• Transformed qualitative metrics into quantitative insights by categorizing and standardizing client information, resulting in cohesive and actionable data for decision-making, enabling the prioritization of features.
• Designed and developed prototype CRM and project management tools, tailored to the needs of senior stakeholders, and built data-driven Power BI dashboards that provided critical insights to Corporate VP-level.
• Collaborated with the Chief People Officer to research, design, and recommend advanced learning management system (LMS) strategies, enhancing employee engagement, onboarding efficiency, and knowledge retention across.

Hangzhou, Jiangsu, CN

• Directed the company's market entry into Southeast Asia (Indonesia, Malaysia, Vietnam, Philippines, Singapore, and Thailand) via Lazada and Shopify platforms.
• Developed and executed individual market-entry strategies for major international brand ensuring seamless integration across multiple eCommerce platforms.
• Served as the primary liaison for Western brands and their leadership teams, providing insights and guidance to help them understand and navigate the Chinese e-commerce market.
• Established and launched a Leadership Development Program, devising strategies for corporate culture enhancement and fostering professional growth opportunities.

Vienna, Virginia, US

• Directly reporting to the CEO and COO, revitalized the company’s SharePoint structure, creating Standard Operating Procedures (SOPs) and documentation to ensure alignment and security.
• Partnered with LinkedIn Learning to develop specialized training modules for seasoned and incoming leaders in the aviation sector, facilitating a seamless transition to a digital-first learning environment and.
• Directed strategic digital marketing initiatives on LinkedIn and Twitter, achieving a 330% increase in organic views and a 5x growth in followers within 3 months, enhancing brand visibility and market positioning.
• Collaborated with external marketing and government agencies to enhance OAS's branding and communications strategies, including the website redesign. Conducted market research on new government contracts, driving new.

Cupertino, California, US

• As a member of the Apple Leadership Team in Hong Kong, I led one of the largest Genius Bar programs globally, managing a team of 30+ direct reports. My role focused on driving retail customer experience strategy.
• Served as a key member of Apple Hong Kong’s leadership team, overseeing operations, mentoring managers, and driving alignment between corporate strategies and local initiatives to deliver exceptional experiences.
• Led a team of 35 Geniuses and Technical Experts in delivering seamless in-store and digital support, reducing average wait times by 15 minutes while maintaining the Apple Steps of Service.
• Redesigned and implemented customer experience and sales strategies for Apple’s largest Genius Bar globally, achieving a +21-point increase in Net Promoter Score while enhancing operational efficiency.

Columbus, OH, US

• Led daily operations of a multi-million-dollar retail store, driving a consistent increase in revenue and profitability through strategic inventory management, workforce planning, targeted sales initiatives, and.
• Crafted and executed a comprehensive retail turnaround strategy with a focus on people, operations, and customer experience, achieving top 1% in both units/sq ft and $/sq ft globally within 10 months.
• Achieved buy in from leadership team and 200+ staff to align with company vision and operational goals, ensuring seamless adoption of new processes.

Columbus, OH, US

• Spearheaded launch of flagship store in Mainland China, overseeing a 200-person staff recruitment and training, store operations, vendor relationship management, operations, and compliance, while delivering.
• Educated leaders of leaders and retail staff of all brand visual and inventory guidelines and SOPs while navigating country and city specific constraints.

Columbus, OH, US

Atlanta, GA, US

• Consistently ranked as a top-performing Sales Representative, achieving Top Sales status in 30% of the months employed. Selected to attend the Leadership Engagement Retreat in recognition of my contributions to the.
• Exceeded sales targets by 180% year-over-year by building strong client relationships, delivering tailored voice and data solutions, and strategically managing a sales pipeline across Washington, DC, and Northern.

Master Of Business Administration - Mba, Marketing, Digital Transformation

Bachelor Of Science - Bs, Marketing, International Business

Master Of Business Administration - Mba, Distinctions In Marketing And Digital Transformation

Minor: International Business, International Business