Emma Peat Email & Phone Number

London, England, United Kingdom

Passionate about delivering extraordinary event experiences through the power of workforce delivery. Simultaneously planning and delivering temporary event workforce across the full calendar of Formula E events.Key Responsibilities: • Planning the end-to-end workforce delivery for the full calendar of Formula E events across the globe (12 events in Season 10), including but not limited to:- Budget management- Design and roll-out of suitable recruitment strategy and processes in each market- Cross functional collaboration to identify full event staffing requirements- Staff onboarding and briefing- On-site delivery of Workforce and Volunteers- Collaborate with Track and Overlay team to identify optimal operational spaces• Managing the Formula E Workforce Team as well as sourcing and managing a team of local Workforce and Volunteer Managers in each race location. • Event Experience department Accessibility & Customer Journey Lead•Leading on Spectator Services policies and procedures, working with H&S, Security and Event Control Teams.Key Achievements:• Starting my own department and developing and seeing into fruition a clear vision that aligns with company strategy and objectives.• Developing the Workforce remit to enhance the Event Experience and deliver real social impact.- Growing a global Volunteer Programme from two cities in Season 8 to eleven cities in Season 11.- Transitioning to a fully in-house volunteer programme.• Onboarding a Volunteer Management System (VMS (Rosterfy)) that helps us meet departmental and company goals. • Consistently under budget. • Streamlining and developing wider departmental Event Experience planning processes. • Enhancing staff and spectator welfare at our events. • Contributing to an increase in NPS score at every Formula E race.

Bisham Abbey

• Manage a range of hockey events, including Super 6s, Futures Cup, Club and Schools Finals and the EH Awards, ensuring a high-quality experience for all clients and stakeholders. • Plan and manage the delivery of a range of functional areas and remits for high-level England Hockey events, including the FIH Pro League - public catering, Premium Experiences, equipment, logistics and volunteers. • Assistant Event Manager for the FIH Hockey Pro League.• Ensuring the delivery of an exceptional event experience for designated client groups across all event levels. Client groups include but are not limited to all England Hockey volunteers (Hockey Makers), VIP and Premium Experiences Guests.

London, United Kingdom

• Marketing - taking ownership of up to 13 events at a time. Promoting these events via email marketing campaigns and social media.• Design/Creative - designing email and web banners as well as infographics using Canva. • Website Content - updating the website with new events, blogs, images using Wordpress. • PR/Media Partnerships - researching and securing contra deals to help promote events.• Data - creating a targeted customer base for each event.• Event Organising - working with colleagues and third parties to ensure the smooth running of every event.

London, United Kingdom

• Customer facing role, requiring strong communication skills and thorough knowledge of the product. • Applying task and time management in a fast-paced environment. • Providing useful feedback to other business functions. Actively worked as part of the marketing team, performing ad hoc duties such as: • Participating in nationwide press events to promote the brand. • Working at sample sales and pop-up shops across London. • Facilitating the blog migration.

Newcastle Upon Tyne, United Kingdom

• Graduated with a First Class Honours Business Studies Degree.• Researched and compiled a dissertation exploring the impact of haptics on the consumer buyer behaviour within hockey retail.• Completed a year-long placement at Topps Tiles PLC.

Leicester, United Kingdom

University Placement, working within: • Retail – working in-store, gaining invaluable product exposure. • Central Operations – organised and managed the annual managers’ conference with 400+ attendees.• HR – reviewed and improved the current in-store staff induction process. • Marketing – took ownership of all departmental queries, email campaigns, rolling out point of sale to new and existing stores. • Merchandising – project managed the roll-out of new product display units to rejuvenate a redundant area in 300+ stores.

Ba (Hons) Business Studies, Business Studies, 1St Class Honours

Activities and Societies: Womens Hockey 1st XI, Women's Lacrosse 1st XII, Women's Squash Team, Sport Volunteer, Gym Member, North Hockey.

Business Studies

Activities and Societies: Samaritans Peer Support, EPQ, Combined Cadet Force, Women's Hockey 1st XI Captain, Mens Hockey 1st X1, National.

Bachelor Of Arts - Ba, Business Studies