Snowflake is proud to provide public sector agencies the Data Cloud they need to fully leverage data as a strategic asset. Snowflake provides one location for structured and semi-structured data, so there are no data silos. With instant elasticity, secure data sharing, and per-second pricing available on multiple clouds, Snowflake is the one data platform that enables many workloads. Snowflake meets NIST 800-171 requirements and is FedRAMP High Authorized. In addition, SOC 2 Type 2, PCI DSS compliance, and support for HIPAA compliance all validate the security of Snowflake’s Data Cloud for the public sector.

-Ensured high-level satisfaction of up to 400+ customers per shift by fostering an environment to meet and manage diverse customer base expectations in a fast paced and demanding atmosphere -Communicated with co-workers and customers alike frequently to maintain effective and efficient service -Served and expedited the orders of up to 60+ customers per shift hour to ensure high quality service and delivery

-Served as an intermediary between 300+ individual clients and their tax preparer and reviewer to ensure that data pertinent to their return was accounted for and verified-Communicated and learned from experienced members of the firm to confirm effective completion of challenging projects as well as further overall knowledge of business -Improved upon my knowledge of SurePrep Tax Software, used during the initial step of compiling and verifying client return paperwork-Expanded my application of Microsoft Excel through creating effective and efficient sheets with high volumes of client data for 600+ corporate and individual clients total -Adapted sheets to best fit the tax preparer and reviewers needs, depending on their goal and project

-Collaborated with professors of the disciplines listed above to further understand specific student learning objectives-Partnered with Student Learning Center to ensure cultural sensitivity -Encouraged and held tutees accountable to their SLOs while offering and giving tailored support -Advised and worked with students one-on-one as well as in groups of up to five students

-Adapted and developed notes taken in class for a student with learning disabilities -Ensured effective communication with the student regarding their learning style and the course material-Customized and tailored notes to best fit the student's needs -Partnered with the Disability Support Program at De Anza College to best understand the goals of the student