Head Of Digital Sales And Service
Current
Apr 2022 - Present
AeroLeads people directory · profile
Emma Prentice Email & Phone Number
Leading the growth in digital sales and customer adoption
at
Westpac Group
1 work email found
@westpac.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Leading the growth in digital sales and customer adoption
Location
Greater Sydney Area, Australia, Australia
Who is Emma Prentice? Overview
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Quick answer
Emma Prentice is listed as Leading the growth in digital sales and customer adoption at Westpac Group, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at westpac.com.au and a matched LinkedIn profile for Emma Prentice.
Emma Prentice previously worked as Head Of Digital Sales and Service at Westpac Group and General Manager Customer Experience and Insights at Wooliesx. Emma Prentice holds Master Of Business Administration - Mba from Macquarie Business School.
Company email context
Email format at Westpac Group
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{first}.{last}@westpac.com.au
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Profile bio
About Emma Prentice
Highly motivated individual with extensive experience leading and building large operational teams within retail and B2B. Passionate in creating and delivering excellent customer experiences and driving customer advocacy. I am motivated by understanding our customers through insights and data and implementing continuous improvement through digital adoption and self service capabilities.
Listed skills include Management, Change Management, Customer Experience, Customer Support, and 16 others.
Current workplace
Emma Prentice's current company
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7 roles
Emma Prentice work experience
A career timeline built from the work history available for this profile.
General Manager Customer Experience And Insights
Lead the customer insights team embedding behavioural customer insights to enable business decisions and strategy, along with voice of customer programme for WX. Responsible for 1000 seat customer hub supporting all of our customers across all of food group, enabling self service capabilities and automated customer experiences. Leading and sponsoring.
Aug 2020 - Apr 2022
Head Of Customer Hub
Responsible for leading the Woolworths Customer Hub, the Contact Centre for Woolworths Food Group. Over 400 FTE supporting customers who shop Online for delivery and Pick Up, supermarkets, Insurance sales and service, gift cards, loyalty programme and mobile brands. Responsible for leading the Customer Hub transformation journey, including E2E process.
Mar 2017 - Aug 2020
Client Specialist Director Pacific
Responsible for leading a team of Client Specialists across the Pacific region. Responsible for training and showcasing the value of Thomson Reuters products to all of the user base. Extensive experience supporting TR products and people leadership skills.
Feb 2015 - Feb 2017
Head Of Frontline - Asia Support
Holds extensive experience in setting up the Centre of Excellence, and driving performance within the Helpdesk environment both within Australia, Philippines and Beijing. Strong performance management, leadership and implementing change and enhancing the customer experience both with technologies and soft skills within the Customer Support field.
Jul 2011 - Feb 2015
Global Support Manager - Emea Region
Responsible for migrating support from the UK and Poland to the Philippines to create a global 24 x 7 English Language Centre. This required skills in recruiting talent, implementing best practise and maintaing the quality of service during the transition. Responsible for all English language support across Europe with Managers located primarily in the.
Jun 2009 - Jun 2011
Customer Support Team Manager
Responsible for leading a team of approximately 12 Customer Support Executives within Thomson Reuters Customer Support, London. Responsible for driving performance, proactively managing customer issues, and a point of escalation for the team. Coaching, mentoring to ensure processes and procedures were consistently delivered to ensure excellent customer.
Jun 2003 - May 2009
6 education records
Emma Prentice education
Master Of Business Administration - Mba
Macquarie Business School
Asia Leadership Program
Insead
Bachelor Of Arts Hons (Ba), Management Information Systems, General
Queen Margaret University
Higher National Diploma, Information And Office Management
North East Scotland College
Education record
Cults Academy, Aberdeen
Education record
Albyn School For Girls
FAQ
Frequently asked questions about Emma Prentice
Quick answers generated from the profile data available on this page.
What company does Emma Prentice work for?
Emma Prentice works for Westpac Group.
What is Emma Prentice's role at Westpac Group?
Emma Prentice is listed as Leading the growth in digital sales and customer adoption at Westpac Group.
What is Emma Prentice's email address?
AeroLeads has found 1 work email signal at @westpac.com.au for Emma Prentice at Westpac Group.
Where is Emma Prentice based?
Emma Prentice is based in Greater Sydney Area, Australia, Australia while working with Westpac Group.
What companies has Emma Prentice worked for?
Emma Prentice has worked for Westpac Group, Wooliesx, Woolworths Group, and Thomson Reuters.
How can I contact Emma Prentice?
You can use AeroLeads to view verified contact signals for Emma Prentice at Westpac Group, including work email, phone, and LinkedIn data when available.
What schools did Emma Prentice attend?
Emma Prentice holds Master Of Business Administration - Mba from Macquarie Business School.
What skills is Emma Prentice known for?
Emma Prentice is listed with skills including Management, Change Management, Customer Experience, Customer Support, Operations Management, Team Management, Team Leadership, and Process Improvement.
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