Emma Prentice Email and Phone Number
Emma Prentice work email
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Emma Prentice personal email
Highly motivated individual with extensive experience leading and building large operational teams within retail and B2B. Passionate in creating and delivering excellent customer experiences and driving customer advocacy. I am motivated by understanding our customers through insights and data and implementing continuous improvement through digital adoption and self service capabilities.
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Head Of Digital Sales And ServiceWestpac Group Apr 2022 - PresentSydney, New South Wales, Au
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General Manager Customer Experience And InsightsWooliesx Aug 2020 - Apr 2022Lead the customer insights team embedding behavioural customer insights to enable business decisions and strategy, along with voice of customer programme for WX. Responsible for 1000 seat customer hub supporting all of our customers across all of food group, enabling self service capabilities and automated customer experiences. Leading and sponsoring transformation and efficiency programmes which improve customer and team experiences. -
Head Of Customer HubWoolworths Group Mar 2017 - Aug 2020Bella Vista, Nsw, AuResponsible for leading the Woolworths Customer Hub, the Contact Centre for Woolworths Food Group. Over 400 FTE supporting customers who shop Online for delivery and Pick Up, supermarkets, Insurance sales and service, gift cards, loyalty programme and mobile brands. Responsible for leading the Customer Hub transformation journey, including E2E process improvements, customer experience and providing deep customer insights -
Client Specialist Director PacificThomson Reuters Feb 2015 - Feb 2017Toronto, On, CaResponsible for leading a team of Client Specialists across the Pacific region. Responsible for training and showcasing the value of Thomson Reuters products to all of the user base. Extensive experience supporting TR products and people leadership skills. -
Head Of Frontline - Asia SupportThomson Reuters Jul 2011 - Feb 2015Toronto, On, CaHolds extensive experience in setting up the Centre of Excellence, and driving performance within the Helpdesk environment both within Australia, Philippines and Beijing. Strong performance management, leadership and implementing change and enhancing the customer experience both with technologies and soft skills within the Customer Support field.
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Global Support Manager - Emea RegionThomson Reuters Jun 2009 - Jun 2011Toronto, On, CaResponsible for migrating support from the UK and Poland to the Philippines to create a global 24 x 7 English Language Centre. This required skills in recruiting talent, implementing best practise and maintaing the quality of service during the transition. Responsible for all English language support across Europe with Managers located primarily in the Philippines, London and Poland
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Customer Support Team ManagerThomson Reuters Jun 2003 - May 2009Toronto, On, CaResponsible for leading a team of approximately 12 Customer Support Executives within Thomson Reuters Customer Support, London. Responsible for driving performance, proactively managing customer issues, and a point of escalation for the team. Coaching, mentoring to ensure processes and procedures were consistently delivered to ensure excellent customer service.
Emma Prentice Skills
Emma Prentice Education Details
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Macquarie Business SchoolMaster Of Business Administration - Mba -
InseadAsia Leadership Program
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Queen Margaret UniversityGeneral
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North East Scotland CollegeInformation And Office Management
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Cults Academy, Aberdeen
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Albyn School For Girls
Frequently Asked Questions about Emma Prentice
What company does Emma Prentice work for?
Emma Prentice works for Westpac Group
What is Emma Prentice's role at the current company?
Emma Prentice's current role is Leading the growth in digital sales and customer adoption.
What is Emma Prentice's email address?
Emma Prentice's email address is em****@****ers.com
What schools did Emma Prentice attend?
Emma Prentice attended Macquarie Business School, Insead, Queen Margaret University, North East Scotland College, Cults Academy, Aberdeen, Albyn School For Girls.
What skills is Emma Prentice known for?
Emma Prentice has skills like Management, Change Management, Customer Experience, Customer Support, Operations Management, Team Management, Team Leadership, Process Improvement, Crm, Business Analysis, Project Management, Business Strategy.
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