Emma S. Email and Phone Number

Reconcile company sales using detailed-oriented skills to achieve proper recording of sales.Reconcile register tills, account and input earnings from prior day's sale in the corporate data system. Notate and properly escalate any discrepancy to the proper departmentMaintain bookkeeping and use basic accounting skills Assist with cashier duties and sales floor associate.

Screen hospitalized patients daily to determine program eligibility and process applications in a timely manner.Obtain financial and medical documents necessary for processing applications and verifying benefitsMaintain case loads until decision of benefits is determined Provide requested records to social services and hospitalManage all clerical tasks including answering phones, processing mail, preparing summaries and data input in software system

Interfaced with USPS customer via inbound calls in reference to their international packages and for assistance needed for Spanish speaking customers. Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.Communicate effectively with individuals to ensure high quality and timely expedition of customer requests.

Retain customer clientele which receive yearly tax service preparation, by providing tax expertise and friendly service. Interviewed clients to obtain information to prepare their tax documents and annotated it. Attended courses, consulted handbooks, and researched IRS publications to obtain knowledge of new policies/laws in reference to federal, state and local taxes. Provided clerical support with office support functions including, managing files, answering telephone and… Show more Retain customer clientele which receive yearly tax service preparation, by providing tax expertise and friendly service. Interviewed clients to obtain information to prepare their tax documents and annotated it. Attended courses, consulted handbooks, and researched IRS publications to obtain knowledge of new policies/laws in reference to federal, state and local taxes. Provided clerical support with office support functions including, managing files, answering telephone and assisting walk-in customers Show less

Responsible for operational controls at the Front Line Service Desk and Layaway. Ensured Front Line Associates provide prompt, courteous and knowledgeable service to all customers. Resolved customer service issues appropriately and competently. Audited and approved all necessary Front Line paperwork.Trained store Associates on customer service standards, register procedures and proper Front Line procedures and controls.Prior to promotion to Coordinator I preformed cashier… Show more Responsible for operational controls at the Front Line Service Desk and Layaway. Ensured Front Line Associates provide prompt, courteous and knowledgeable service to all customers. Resolved customer service issues appropriately and competently. Audited and approved all necessary Front Line paperwork.Trained store Associates on customer service standards, register procedures and proper Front Line procedures and controls.Prior to promotion to Coordinator I preformed cashier, layaway associate and sales associate duties.Arranged items on store racks, shelves and assisted with unloading of the merchandise truck delivery.Handle customer inquiries, monitored fitting room areas, and assisted for floor recovery. Show less

Reduced call waiting by effectively communicating and understanding customer needs to maintain customer satisfaction.Handled high influx of calls in relation to customer’s comments and concernsNavigated company database to locate stores, place and track customer orders Notated customer concerns and contacted Store Management to resolve issues