Operations Support Specialist | Business Growth Support | Governance | Project ManagementI am a dedicated and multifaceted professional with extensive experience across operations support, data management, recruitment process outsourcing, and project management over a 14-year career. My diverse skill set ensures that I can provide robust support and strategic solutions to help your business thrive.Building and maintaining strong relationships with clients, suppliers, candidates, and C-suite executives is my forte. My approach fosters trust and collaboration, ensuring all stakeholders are aligned and satisfied.

With a strong foundation in operations support, I excel in email and diary management, meeting scheduling, and database oversight. I ensure efficient communication through inbox management and email drafting, while my organisational skills keep diaries and meetings flawlessly coordinated.Data ManagementData is at the heart of effective decision-making. I specialise in managing databases, reviewing and cleansing data sets, and creating and updating complex spreadsheets including macros and pivot tables where beneficial, ensuring your data is accurate, reliable and well structured.ReportingI provide comprehensive reporting services, including dashboard creation, KPI/SLA monitoring, and MI pack generation. Both ad hoc and scheduling regularly generated reports designed to support stakeholder understanding and providing trend analysis to give meaningful insights into your data.Recruitment ProcessI streamline your recruitment process from start to finish. My experience spans crafting job specifications and adverts, as well as onboarding suppliers and managing supplier relationships. I am also proficient in handling interview scheduling, VMS management, and candidate attraction content to ensure you find the right talent.Resource ManagementOptimising resource allocation and utilisation is key to operational efficiency. I manage requests, demand, onboarding, and recruitment coordination to ensure your resources are used effectively and your teams are well-supported. Balancing permanent and flexible contingent staffing solutions to ensure project coverage.

Supporting your business growth through compelling presentations, branded content creation, bid submission management, and social media support is my commitment. I bring creativity and precision to every project, enhancing your business's visibility and reach.Bid SupportProviding the end-to-end bid coordination, including the development and presentation of RFx responses to existing and new clients, taking responsibility for submissions (typically via client portals), supporting solution design, costings and ensuring the overall bid response was well-constructed and comprised relevant, well-written and cohesive responses.

With expertise in PMO/PSO skills, communication plans, and technology implementations (ATS/CRM, VMS), I manage projects efficiently from conception to close. My project documentation skills, including PID, RAID, RACI, and more, ensure every aspect is meticulously tracked and executed.Technology Implementation and Transition ManagementImplementation of technology platforms, covering both the technical (end to end) execution of the project, transitioning from previous systems (where appropriate), and the project/programme management activities necessary to secure successful solution design, change management and operation of the new system (followed by a period of continuous monitoring/evolution post go live).

Oversight and control with efficient processes and automation where appropriate underpin successful growth. I have experience developing governance processes for myself, my team and wider teams within businesses. Process Optimisation and Process EducationI am passionate about process optimisation, documentation, and education. I analyse and document processes, provide written training guides, SOPs, and deliver video tutorials to ensure teams are well-versed and efficient.Meeting and Document ManagementEffective meeting management is crucial for productivity. I take care of agenda setting, minute taking, action list generation, and follow-up. Additionally, I optimise document management processes, ensuring all documents are well-organised and accessible.Finance SupportMy expertise has often been called up to support finance teams from PO management and credit control to financial reconciliation, I handle all aspects of these tasks meticulously. My approach ensures your financial processes are smooth and transparent.