The Engagement Manager is responsible for overseeing the Concierge Services, ensuring our Providers, Clients, and Internal team have exceptional experiences every day.Also responsible for managing the Sourcing team and all lead-generating activities.Act as real-time Concierge representative for FLL, attending to the needs of our Clinicians, Clients, and Team Members by creating exceptional experiences.Partner with VP of Engagement on Ad Specialty/SWAG/Gifting inventoryManaging Swag inventory and monthly audit of itemsSourcing creative and innovative items that advance the Floyd Lee Locums brand and visibility.Budget creation for swag items along with 3rd party sourcing platforms Works with marketing on the design of all swag items Manage Job board logins and templates.Assign new recruiters Indeed logins Works closely with VP of Engagement and Engagement Team Lead on overseeing and managing 3rd party recruitment websitesResearch new 3rd party websitesRemain actively engaged with all 3rd party repsFormation and management of training programs for 3rd party websitesManages training for new recruiters on the Floyd Lee Locums concierge experience Facilities and identifies all virtual career fairs Manage a team of 4 specialists Utilize Trackstar to keep all documentation of 1:1s with specialists

Act as real-time Concierge representative for Floyd Lee Locums, attending to the needs of our ProvidersManage and responsible for all things ‘leads distribution’ from career websites Focus on Hot Jobs + Email BlastsDrives inbound leads and ensures follow-up on themReview reports and conducts analysis on data to ensure actionable steps that will improve processes and optimize resultsAssess the engagement process, and recommend plan to enhance, streamline, and/or build-outIdentifies marketing and creative ideas through social media and other outlets to drive and increase traffic to Floyd Lee LocumsManage the Concierge Specialist

Handled the Social, Education, Corporate, and all Government related markets.Solicited new customer relationships while maintaining existing relationshipsParticipated in sales calls with members of the sales team to acquire new business and/or close on businessWorked closely with Revenue Manager to ensure proposed rate negotiations meet the financial need of the Hyatt Place + Hyatt House and to contract business Responded to Requests For Proposals from Cvent, Convention Visitors Bureaus, Hyatt websiteWorked closely with Director of Sales on contracting business and closing business Attended Trade Shows to promote and inform potential guests, clients of the Hyatt Place + Hyatt House Created Social Media Posts for Hyatt Place + Hyatt House and Pour Taproom Bar

Conducted property tours and participated in trade shows, industry and community events to promote facilities and servicesNegotiated services and prices to maximize revenue and profitabilityResponded promptly to all catering inquiriesBooking, selling, planning and coordinating events with a special focus on weddings, and social events Executed contracts and BEO’s and ensure timeliness of final payments and depositsParticipated in local networking organizations, community, and industry eventsWorked directly with clients and wedding planners, gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event Designed and Created the 2020 Hyatt Place + Hyatt House Catering Menu with Hyatt Brand Standard Template

Award Recipient: Auro Sales Team of the 2018 Year & Hotel of the 2018 Year Implemented catering marketing plans to achieve revenue goalsDeveloped positive working relationships with existing customers for repeat businessPerformed catering price negotiation with customers based on the Marriott Brand Answered customer queries in accurate and timely mannerDesigned a wedding showcase of the Banquet Space for upcoming brides and potential brides in booking the hotel Created and designed 2019 North Charleston Marriott Wedding Packet-Menu Created the 2018 Holiday Menus for Holiday Parties Member of the Human Resources “ Care Community” team Auro Hotel approved social media Committee Chair: responsibilities include posting to Facebook, Instagram and Twitter

Responsible for servicing & detailing all conference and social events turned over from Sales and CateringReconfirm and adhere to all details in Sales Contract to include, but not limited to, the following: Deposit Schedules, Room Cut Off Dates, Room Block Release Dates, and Rooming List Due Dates in a timely fashionPrepare all event documentation and coordinate with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel eventsFollowed through with information distributed to operational departments to ensure that it is properly understood and able to be carried out in the manner in which the meeting planner expectsLead weekly Staff meeting with Group Resumes and Event Order Meetings Lead Pre-Conference meeting with clients Marriott Certified Green Meeting Planner and Wedding Planner Auro Hotel approved social media Committee Chair: responsibilities include posting to Facebook, Instagram, and Twitter Primary Event Planner for the Auro Annual Sales Conference

Worked directly with the Convention Service Managers, Wedding Coordinator & The Director of Catering and Convention ServicesAssisted with daily departmental management including: unlocking conference and ballrooms, reviewing Banquet Event Orders, and collecting and reviewing receipts from past events, answering telephone and lead calls Proficient in Delphi Software as frequently used to create BEOs for in-house meetings, conferences, receptions, and various eventsAssisted with setups for weddings, conferences, and corporate events Sent out daily rooming and attrition reports for upcoming conferences and room blocksTour potential clients through show rooms and ballrooms Generate all hotel and restaurant-related posts for all social media accounts and contribute postings to the hotel blog