Build, lead & manage Seller Acquisition, Business Development, Telesales & Account Management

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Cargo Project

Warehouse & Fulfillment

• Manage overall operation on Sales and Call Center.• Implement strategic plans to ambitiously grow customer acquisition and engagement, either B2B & B2C segment• Coordinating projects and campaigns across teams to ensure effective management and service delivery of campaign plans• Implement and refine process and procedures to improve overall operations and meet SLA’s• Work with direct report to maintain excellent service level, monitor performance and ensure employee performance meets established metrics and benchmarks

• Develop and implement business tactics to support organisational strategies and goals• Oversee and managing day to day productivity of telesales agents• Define and coordinate sales training programs that enable staff to achieve their potential and support company objectives• Provide detailed and accurate sales reports and forecasting

• Maintaining customer’s portfolio of fund by providing information for investment or insurance product.• Achieving personal target while still maintaining branch’s revenue

• Manage customer arrivals to maximize relationship building opportunities.• Comply with bank policies and procedures to ensure security of bank’s and customer’s assets.• Assist in the analysis of customer trends to enhance sales and service management process.

• Handle transactions and answer customer queries by communicating ideas, suggestions answers effectively.• Decipher customer needs and offer the best solution based on proper company policies.• Complete complex money-related transactions.• Cross-selling for funding or lending products which branch’s targeted