Emma Sleight Email & Phone Number

Forestdale, Qld, Au

Brisbane, Queensland, Australia

• Efficient and effective management of employees during shifts whilst upholding restaurant values• Strategic planning of employees for streamlined shift performance• Assessed team performance to encourage productivity.• Executed cash management duties with POS and shift reports.• Counted drawers and followed proper daily cash handling procedures.• Communicated, trained and promoted quality standards to team members.• Supported business operations by preparing and processing online training and sign-off documentation. Brought training up to fully complete within a month.• Delegated tasks to encourage teamwork during shifts and comply with company standards• Attended regular company meetings and training sessions.• Planned and supervised job task assignments, upholding quality standards.• Coordinated workflow and maintained schedules to improve efficiency.

Brisbane, Australia

• Over the course of my first year I quickly adapted to the fast paced environment of working online, providing solid support during 3 record breaking dinners and transitioned to learning sales within one month• I leant all restaurant positions apart from cook and manager within 3 months and was a proactive member of working with shift leads to improve restaurant efficiency and training new staff• Won the employ of the month in November 2020, for exceeding expectations in providing support in all areas of the restaurant• Was prompted to Shift Leader in December 2020 due to action-oriented leadership skills and versatility.• Carried out orders to meet demand in fast-paced environment.• Worked quickly and flexibly to keep up with high volume of food orders per shift.• Restocked and prepared stations to support kitchen operations.• Collaborated easily with mixture of personalities in high pressure environment.• Produced consistent results by memorizing recipes, portion sizes and plating techniques.• Complied with up-to-date portion standards, quality standards and kitchen methods.• Replenished food line ingredients and materials when running low.• Produced excellent food quality and presentation within target timeframes.• Demonstrated selling experience in fast-paced, service-oriented retail setting.• Reduced customer wait times through expert order processing.• Contributed to positive restaurant reputation by greeting and serving customers with professionalism.• Participated in set-up, opening and closing procedures.• Took orders and processed payments through touchscreen POS systems.• Took orders and resolved complaints using effective customer communication skills.• Minimized errors by carefully documenting orders and discussing needs with cooks.• Satisfied customers with fast, friendly and knowledgeable service.

Brisbane, Queensland, Australia

• Was part of the team that established the Biomedical student assosciation• Focused on building a social media prescence, creating post and events to allow students like myself to engage with other students in the Biomedical Science Industry outside of the course structure.• Brought in prospective members by hosting special events.• Increased club membership by promoting services via direct word of mouth, social media and community-oriented guerilla marketing tactics.• Increased member satisfaction by highlighting and encouraging use of available facilities and amenities.• Coordinated recreational activities by communicating openly with coworkers.

Gold Coast, Australia

• Assisted in processing and finalizing print products through quick adaptation to new tasks such as using different printers, cutting and binding machines.• Collaborated with colleagues and co-workers to deliver quality customer experience.• Operated store register to process customer payments, returns and exchanges.• Managed clerical needs with skill, handling, sorting and securing files.• Handled customer inquiries, payments and service requests.

Brisbane, Australia

I assisted students to develop the necessary skills to write reports with ease through breakdown, discussion and engagement activities to develop their academic skills.

Brisbane, Australia

My main role was customer service via working the till and waiting tables. Interpersonal skills such as teamwork and communication developed through active interaction with customers and team members.

Brisbane, Australia

My role was to ensure the saftey of both teams by checking nails, following saftey proceedures and justly judging calls made. Leadership skills developed through duties and work ethic of umpiring.

Brisbane, Australia

My role as a high level math student and tutor at kumon was to assist students with working through problems, going over mistakes, explaining methodologies on how to work through topics and mark others work.

Bachelor Of Biomedical Science, Biomedical Sciences, General

Activities and Societies: Tabletop Guild, mainly playing Dungeons and Dragons • Efficient teamwork skills demonstrated through group.

Diploma Programme, 36

Activities and Societies: Head of Spirit Committee Participated in World Challenge trip to Peru Was Goal Shoot and Goal Attack for school.