Nobis Furniture is an well renowned family owned business with an exponential emphasis on providing the very best high-quality hospitality furniture options.Sourcing thousands of different products from the UK and across the world means we have outstanding links with worldwide suppliers and external experts to ensure we source the very best quality furniture.We depend on the world’s natural resources for the products we source and sell. We source our materials responsibly and take great care when choosing our suppliers.We also cater for other sectors including education and office.Education sector - https://nobiseducationfurniture.co.uk/Office - https://nobisofficefurniture.co.uk/

Really Social create personal content for your business. We’re a dedicated, passionate and highly skilled team comprising of professional copy writers, designers, photographers, client success managers, sales consultants and software engineers. From the latest hospitality industry trends to the most advanced social media analytics, you can be sure we’re at the cutting edge of what we do.https://reallysocial.media/

A forward thinking electronic music event based in Cambridgeshire (UK). Bringing the very finest artists to our unique event situated in idyllic, unique surroundings that juxtapose the concrete, industrial wasteland and the beautiful, scenic landscapes in the distance of the River Nene and Nene Park itself.Under events are located beneath the Nene Parkway Flyover in Peterborough, Cambridgeshire.Check out https://www.under.events/

Hera Beauty Ltd is a Private Label Skincare manufacturer that uses only the finest natural ingredients to produce premium cosmetic products.

Boutique responsible (Interim support)Military elegance for iconic women, British styled tailored like the shirts and coats of Saville Row, that infamous street in London that’s been dressing dandies; from gentlemen to rock star, Winston Churchill to David Bowie, with an oh-so British look. To summarise the couples are The Kooples! Masculin/ Feminin, Godard would have called it; slightly androgynous and modern. The Kooples gathers its inspiration from the codes of rock, from music, but with its own signature traits that only truly belong in 2013. It doesn’t matter if it’s night or day, if you’re wearing The Kooples your cooler than most.

(Interim Support) Customer relations and service responsible | Marketing responsible | PR clientele responsible | external advertising responsible | social responsible | internal event co-ordinator and liaison for external clientele

Manage store cash and administration within defined standards ensuring confidentiality, accuracy and security | Support the store manager with security procedures ensuring that the threat of shrinkage/loss is minimized | Coordinate health and safety procedures and policies and train staff in line with company requirements | Train and coach all staff on the customer order system. (S.A.P) | Monitor customer accounts taking appropriate action where necessary | Manage inventory control in order to maximize stock replenishment | Ensure ongoing customer loyalty, providing after-sales service. Complaint handling, returns, repairs, replacements, and compensation responsible | profit & loss analysis | Manage the efficient running of the stockroom, processing deliveries, and running of the annual store stock take | Run the store in the absence of the store manager | Responsible for all store H.R and Payroll

Focus on KPIs, drive conversion rates, ATV & Mystery Shop | Delivering high levels of customer service at all times to both internal and external customers | Engage Team through strong leadership and setting clear objectives | Optimise potential of store by driving results through strong operational disciplines | Minimise Shrinkage & ensure effective and accurate inventory controls in placeCertifying that health and safety procedures are followed across the store | Responsible for store management & back of house co-ordination | Administration & Office management responsibleResponsible of managing 17-25 co-workers | Stock & replenishment responsible | Reporting, analysing and collation of business figures & Kpi’s | Public relations and advertising control & supportCustomer interaction and customer event organisation | Stock room and merchandise control & Co-ordination | profit Protection, Profit and loss control, budget control responsible | Staff management, leadership and performance responsible | External customer, liaison for 3rd party relationshipsHealth Safety, fire and first aid trained and responsible

IKEA Retail Services LeaderResponsible team leader for the store Customer service centreEvolving new store initiatives and ideasPick and deliver store concept responsibleIn store departmental marketing and co-ordinationReporting and improving store procedures and functionsCustomer centre managementComplaints and escalations resolutionLeading the team MembersProgressing personal developmentsIn store projects team memberIKEA Distribution UK CDT Business SupportAnalysis, Implementation and management of “Smarter Working” ProcessesMonitoring and reporting performances of UK Customer Distrubution TransportExternal delivery company liasion on behalf of Ikea CDTForecasting & distrubuting KPI’s ,costs per drop & leadtimeAnylsis of current and future CDT proceduresLoss & damage cost reporting and improvement workshopsResponsible for Ikea Retail & CDT working relationsExpansion of Customer distrubution areas & transport set upsIdentifying “bottle neck” patterns & issuesImplementing a simplifying CDT & external delivery processesCreating a solid rapport and liaison service to the external customer ensuring a more 'in sync' style of workingCDT Project Set up support and monitoring until handover period

IKEA Distribution Management communication and co-ordinationEnsuring communication in the workplace stays as active as possible.Diary management, meeting schedules co-ordinated for worldwide management meetingsResponsible for creating the workplace into a well communicated and informative buildingCollecting and creating feedback from others to create a better working environment.Meeting , team building and event management for any projectsWorldwide Travel responsible for the site, including worldwide travel arrangements for up to 40 managers / up to 100 co-workers whilst ensuring safe and most cost efficient travelling.Preparing and inviting members of worldwide management teams to attend meetings, responsible for all aspects from formal invite to locating meeting place, catering , stopovers and transfersResponsible for follow ups , initial meeting plans, training schedules etc.Responsible for collating minuets , feedback and distributing out in good timeFirst point of call for adhoc duties to the management teamIKEA Retail Support and AdministrationRegional Support of new store buildsProject interstore & distrubution supportGlobal projects and processes improvement to IKEA UKStaff training in house systems and proceduresIdentifying issues and procedure issuesImplementation ,Creating new procedures and managing processes once implemented to ensure an efficient and complete smooth handover of the project.IKEA Retail Customer Service RepresentativeCustomer service & office administrationTaking and resolving frontline customer issuesAfter sales matters, customer complaints, emails and lettersProcessing refunds and any adhoc queries from the customer pre and post purchasing.