Emma Thomas Email and Phone Number

*non-performance related layoff*- Built HR department from zero, driving company recruiting program, helping grow company from 10 employees to 100 in just over 24 months, managing HR needs for distributed teams across 3 countries - Handled all HR related questions from employees, managers, and C-suite swiftly and with utmost discretion, mediating and resolving employee relations issues and conducting simple investigations independently- Implemented new HRIS, BambooHR, and set up compliance checklist to ensure all employee records and employment actions complied with legal requirements and company protocols maintaining data integrity with all HR transactions- Overhauled orientation and onboarding for new employees, including I-9’s and E-Verification, reducing new hire processing and ramp up time- Partnered with the Business leadership team to increase focus on performance management to maximize employee contributions and to proactively address performance issues- Created Manager Skills Audit survey, analyzed results and developed individual training plans for all manager-level employees- Negotiated a new benefits broker which allowed the company to expand benefits from one health plan, to a comprehensive program offering seven health plans. Oversaw plan selection, budgeting, enrollment process, benefits orientation meetings, while saving over $50,000 for 2018

- Developed, edited, and implemented audience specific email marketing campaigns addressing five industries- Designed and coordinated production of company wide collateral collection. Expanded collateral from two in-house produced catalogs to six catalogs and two brochures covering five markets- Instrumental in developing trade show program from exhibiting at one annual show to five, managing a budget increase of over 500%- Managed and executed all trade show logistics including pre and post show marketing, booth design, prop inventory, collateral, set up, take down, shipping, vendor relationships, and travel- Responsible for continual maintenance of comprehensive website encompassing hundreds of technical products, creating a customer resource for technical information thereby freeing up customer service- Managed company’s top five accounts handling sales of over $1.5 million annually. Maintaining client loyalty by analyzing client buying patterns and trends and developing personalized support for each account

- Assisted in the daily function of the Bureau's media relations/advertising/publications programs- Coordinated the production of newsletters and press releases- Assisted with media tours of Santa Barbara locations, hotels, attractions and services- Assisted in updating existing Bureau marketing publications and collateral materials- Provided editorial and design support for Santa Barbara County’s official visitor website