Emma T. Email & Phone Number

Driving SmarterQueue's growth through strategic partnerships and thoughtful affiliate management. Key contributions include:✅ Developing a partner program that grew our affiliate network to 2900+ active members, significantly enhancing revenue streams✅ Cultivating valuable partnerships with prominent social media influencers, expanding our brand reach✅ Organizing impactful masterclasses with respected marketers and key social media influencers generating quality leads and supporting growth✅ Implementing traffic-driving strategies✅ Improving growth efficiencyThese initiatives have contributed to SmarterQueue's strong position in the marketing industry.

London, England, United Kingdom

Published author of a children's book series.

London, England Metropolitan Area

Established and grew a SaaS consultancy, supporting startups in their growth journey:✅ Provided comprehensive solutions to help startups progress from concept to market entry✅ Applied knowledge in growth strategies, landing page optimization, and effective messaging to support user acquisition✅ Consistently worked towards delivering measurable results for clients✅ Built a positive reputation for providing valuable strategic support to SaaS companies

100% Remote

Led improvements in customer success and operational efficiency, supporting substantial growth:✅ Contributed to a 200% increase in paid customer base without ad spend, while reducing ticket volume by 46%✅ Helped maintain a 95% CSAT score while increasing annual subscriptions by 20%✅ Improved Help Center self-support by 755%, reduced first response time by 60%, and decreased average response time by 35%✅ Introduced effective BI and data analytics tools, supporting data-driven decision-making✅ Successfully coordinated global events and feature launches in a distributed team environment

London, United Kingdom

Supported WeWork's growth in London, contributing to performance and operational improvements:✅ Achieved consistent full occupancy through effective pre-selling strategies✅ Helped develop and implement efficient operational processes✅ Established productive partnerships with key influencers, supporting lead generation✅ Managed a top-performing P&L in EMEA, ranking 6th globally✅ Contributed to the success of my location, which was later part of a $580M acquisition

London, United Kingdom

As one of WeWork's early pioneers and a key member of WeWork London's founding management team, I played an integral role in shaping the company's UK presence from the ground up. My contributions were pivotal in:✅ Developing and executing WeWork's market entry strategy for the UK, laying the foundation for what would become their second-largest market globally.✅ Successfully launching and scaling WeWork Moorgate, the largest WeWork location worldwide at the time, setting new benchmarks for operational excellence and community engagement.✅ The launch, sales, and management of WeWork Spitalfields, further expanding WeWork's footprint in London and reinforcing the city's position as a crucial market for the company.✅ Cultivating a vibrant community and fostering an environment that attracted and retained high-value members, contributing significantly to WeWork's rapid growth in the region.✅ Implementing innovative operational strategies that were later adopted across other WeWork locations, enhancing efficiency and member satisfaction.This experience provided me with invaluable insights into scaling operations in a high-growth environment, managing diverse stakeholders, and adapting quickly to evolving market demands. It also honed my skills in strategic planning, team leadership, and creating thriving, collaborative workspaces that resonate with modern professionals and businesses.