• Own and be responsible for the order intake for Field Service, Training and Repairs along with supporting order intake for Parts, Engineered Solutions and CCA’s• To deliver a very high and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time.• Develop exceptional customer relationships through the provision of professional customer management.• To maximise revenue and cash flow in line with the PB Vision, Values, Standards and Policies. • Create effective relationships within the Customer Services Team and the wider organisation.• Developing proposals, winning orders and promoting the business, ensuring that all proposals are prepared within specific approval process.• Prepare comprehensive Field Service project scope packs to ensure on site team and FSE’s are fully aware of project delivery requirements and time, cost and quality targets, expedite goods and services to meet project needs.• Manage assigned projects working with the customer and delivering targets, providing support for the invoicing and revenue recognition check-off process.• To prepare and report KPI Management Information relating to the department’s overall performance.• Own the relevant Quality Management system procedures for areas of responsibility and develop systems including but not limited to procedures and forms in order to improve the process as needed. • Continually update personal knowledge of relevant new technologies through PB specialists, legal, safety, contractual and export compliance regulations, making improvements to the process flow as needed.• Diligence at all times in protecting the Company commercial and warranty liabilities.• Deputise for the Customer Services Director as and when required.

• Develop and build relationships with Customers to win new contracts• Manage the new bookings review process for Field Service, to ensure that specific approval process is followed.• Prepare Field Service project scope, manage assigned Field Service projects working with the customer and delivering targets.• Project management for Field Service projects – All mechanical equipment• Invoicing and revenue recognition check-off process for Field Service projects• Maximize value received for pound spent and maximize revenue and profit.• Focal point for customers throughout the Customer Care Agreement – Reporting, Tech Support, Maintenance planning and adhoc queries.

Senior Resource Co-ordinator, UK Field Services DepDresser Rand – Jan 14 – Jan 16 • Communication with people of all levels and nationalities, customers, Project Managers, engineers and other Dresser Rand regions from around the world.• Planning and scheduling of jobs for 27 engineers, allocating the job against the skillset and experience of the engineer, gaining maximum utilisation within strict regulations.• Compile a weekly utilisation of hours for management and finance to use in forecasting• Mobilising engineers to UK and international rigs, platforms, FPSO’s and onshore locations. Ensuring compliance with offshore regulations specialised training requirements and site/customer training.• Ensure the engineers training is in date and refreshed, medicals are completed• Creation of assignment/mobilisation sheets, to include contacts, site address, Project Management details, special requirements and instructions, work schedules, work scope information and any PPE requirements• Raising of PO’s to use 3rd party contractors and engineers from other DR regions across the world• Dial in to a weekly Pulse call to discuss resourcing issues or resource availability with other DR resource co coordinators to gain maximum utilisation• Enter trips to high risk counties onto AON (third party Company); this to include safety plans, security information, driver names for collection, emergency evacuation procedures. They use this information to access the trip and give it a risk assessment and recommendations. • Book travel for engineers and contractors, flights, connecting flights, car hire, hotels, luggage requirements and trains. Always trying to achieve value for money solutions for the project budget through a 3rd party company• Having a good understanding of airports, visa requirements, time zones and country customs and any potential dangers for the engineers • Work on an out of hours rota to cover any emergency situations, customer emergency break downs.

• POC for military staff on Transfer to ATLAS, keeping accurate staff records• Co-Ordinate all training for MTSPs, gaining financial authority and booking• Meetings/face to face presentations for military staff (40 sites across UK visited in 4 months)• Visiting sites, presentations for Software Licenses, dealing with challenging customers• Liaising with IT leads at sites, Focal point for all queries • Regular meetings with both MOD and ATLAS, Liaising between customer and ATLAS• Co-ordinating licenses for requirements, often saving money for MOD• Ensuring the license inventories are completed within timescales• Assessing customer requirements against their assets• Service Desk Manager, line management for 4 staff• Problem Manager and co-ordinating all feedback calls, investigating issues and resolving

• Service Desk Manager, Line Manager for 6 staff and 3 staff in Business Team• Budget Manager with £50K delegation• GPC (Government Procurement Card) Holder• Production of Financial Inputs/outputs for Budget • Monitoring and rationalisation of contracts• Monitor staff and Resource Usage, keeping accurate records for service and civilian staff• Secretary for the Head of Branch Meetings• Conduct interviews to recruit new staff/contractors, both internal and external for department• Ensure all TOR’s and SOP’s are maintained and held on CMDB • Carry out documentation audits, producing detailed reports for each site for ISO9001