Emma Trayhorn Email & Phone Number

A successful Customer experience manager and Business Development manager who demonstrates a positive, proactive and flexible approach with excellent communication skills.Demonstrates strong reporting skills, establishes strong business networks and initiates process improvement and business development opportunities.A confident leader and team player; able to coach and train other of members of staff effectively, engages in team debates and motivates teams using a variety of methods.Has a good all round understanding of SAP, Contracts, LEAN and their associated processes. Accomplishments/ Roles:•Captured and reported $ 1.2M sales opportunities within the service centre/ EuMEA region during FY19•Assisting with pricing analysis approval, Terms and Condition negotiations throughout DP-B to DP-D for high value bids worth in excess of $3M•Presenting to customers and high level management on operational performance and market trends•Project thread lead for many large organisational changes such as asset redistribution, EuMEA regionalisation and service centre closure.•Managing a team of 7 CSA’s, motivating them to achieve operational and enterprise goals whilst striving to exceed the customers’ expectations.•Developing the needs of the CSA team and performing regular performance review and development plans for each.•Integration of the billing function into the CSA team, after a successful lean event; improving On Time Delivery and customer satisfaction.•Development of many key Excel reporting tools to help streamline process and help track/ improve operational performance •Development of the Customer Services ‘Teamspace’ site; improving communications amongst various stakeholders in the company.•Visiting customers regularly to promote closer working relationships and increase service solution offerings to exceed the customers’ expectations and remain competitive.

Listed skills include Aerospace, Aviation, Avionics, Process Improvement, and 35 others.