Emma Tucker Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

I lead product development and strategy for enabling health plans and enterprises to drive successful health outcomes among their members and customers through at-home, convenient diagnostics and care.Keywords: Healthcare | Health Plans | Gaps in Care | Payers | B2B2C

Austin, Texas, United States

Part of the Kindle app software product team focused on driving reader engagement across iOS, Android, Fire Tablets, and E-reader devices.I led the team modernizing services powering ~10M book downloads to Kindle a day. We drove 10% performance improvement through modernization and implementation of more granular operational metrics.Analyzed biases in Kindle KPIs leading to the definition of new engagement metrics that reduce bias toward high volume, tenured readers.Keywords: Consumer Tech | B2C

Austin, Texas, United States

Part of the route planning team that builds the systems used to organize drivers and packages into efficient routes for Amazon Prime delivery worldwide.Worked with engineering and science teams to define a portfolio-wide roadmap to improve delivery driver experience at a stop, which accounts for 14% of driver frustration and 32% of submitted defects. Implemented changes in delivery route planning resulting in $17.1MM savings in 2022 and $23.3MM projected savings in 2023.Keywords: Vehicle Routing | Route Planning | Last Mile | Operations | Logistics

Austin, Texas

IBM Watson Knowledge Catalog is a machine learning data catalog that incorporates data governance and data quality capabilities, so companies can deliver business-ready, trusted data to their analysts and data scientists.I led a team of product managers who grew Watson Knowledge Catalog from a Saas-based market leading machine learning data catalog into a market leading solution in the larger DataOps space offering critical governance capabilities in a hybrid cloud environment that won both an iF Design Award and Red Dot Award in 2021.I was product manager for a portfolio-wide solution defining the future of AI Governance solutions to improve trust in AI, a leading use case for Data and AI in 2022.I initiated an OEM partnership with MANTA, a market leading data lineage company, estimated to drive a 60% increase in sales pipeline.Keywords: Data Governance | Data Strategy | Data Catalog | Hybrid Cloud | Product Manager | Metadata Management | Information Stewardship | AI Governance | AI Transparency | AI Accountability

Austin, Texas

IBM Cloud Developer Services builds tools and services that make developers more productive on IBM Cloud. We were accountable for making it easy to build cloud native applications on IBM Cloud. I led a development squad whose mission was to enable first class development experiences when programming in our supported languages (Java, Node.js, Python, Swift, Go) and deploying in Hybrid Cloud environments. I also worked with marketing, sales, and dev advocates to attract those developers programming in our supported languages to IBM Cloud. We launched offerings like the IBM Cloud App Service and the IBM Cloud Developer Console for Apple. Keywords: Cloud | Nodejs | Python | Swift | Business Analysis | Market Research | Product Owner | Product Manager | Go-To-Market | Agile | Design Thinking | Hybrid Cloud | Public Cloud

Austin, Texas Area

Product manager in the Mobile Innovation Lab, a group of Product Managers, Designers and Developers who enhance IBM’s cloud portfolio, explore disruptive technology, and enable client opportunities by experimenting in emerging technology and trends.Illustrated the use of and best practices around implementing a speech interface with Watson services in Virtual Reality by leading a team of 4 to develop a tech demo available on Viveport.Responsible for analytics, user support, and user story development/prioritization for IBM Cloud Tools for Swift, a Mac App for deploying, monitoring and managing applications on IBM Cloud.Led a team of 6 to open source Contextual Sync, a reactive data sync solution. Keywords: Virtual Reality | Swift | Agile | Design Thinking | Open Source | Innovation | Cognitive | Analytics | Product Owner | Product Manager | Cloud | Mobile

Charlotte, North Carolina

Helped Wholesale orchestrate a centralized data management strategy by creating strategic communications and project reports targeting broad audiences, designing and managing a new employee onboarding program per internal feedback, designing and managing an internal site collection with 7500+ daily visitors, and collaborating across functional groups to maintain a consistent strategy. Analyzed human resource data to determine key influences in attrition among the millennial generation and provide data-driven recommendations to Wholesale executives in order to complete the Leadership Pipeline Program, which is a year-long accelerated leaders course for recent college graduates.Keywords: Data Analytics | Communications | Program Management | Employee Onboarding

Managed weekly labs and graded reports for a digital electronics and circuit design classKeywords: Circuit Design | Teaching

San Francisco Bay Area

Participated in the Wells Fargo Leadership Pipeline Summer Analyst Program by interning for the Commercial Electronic Office (CEO) mobile banking application product management team. Inspired future roadmap additions through a competitive analysis and increased user log-ins via a sales promotion.Keywords: Mobile | Roadmap | Competitive Analysis | Product Analyst

Kieber Lab

Researched the cell localization of Arabidopsis genes associated with cytokinin signaling

Bachelor Of Science, Biomedical Engineering

Activities and Societies: Sigma Sigma Sigma Sorority (Alumnae Chair 2010, Social Chair 2011)For our final biomedical design project.

Education record

Overcame the unique challenges of international collaboration during a five week technology management course