Emma Taylor Email & Phone Number

Edinburgh, Scotland, United Kingdom

I am currently on the supply list as an Early Years Officer having graduated in June 2020 from Forth Valley College

Edinburgh, United Kingdom

I am currently working on the Portfolio of projects in relation to Legal and Regulatory change. I have been responsible for a number of changes across TSB in the Legal and Regulatory space such as FATCA.Deliverables: Work with a variety of stakeholders to ensure delivery of projectsDevelop Working Groups to ensure all impacted areas of the Business are.

Rumford

Edinburgh, United Kingdom

I work with the business completing projects to diagnose, design & deliver sustainable improvements to customer experience and simplify frontline processes with a view to deliver completion of customer requirements at first point of contact. This requires engaging with various stakeholders across the business to ensure the projects are a success and have.

Edinburgh, United Kingdom

I was responsible for carrying out root cause analysis for complaints received from the wider Group. I worked with key stakeholders to influence Service Improvement Activity that had to be undertaken. I had individual accountability for the quality and accuracy of monthly Executive Reporting. Deliverables: Identified issues with the Complaints Reporting.

I was individually accountable for the quality and accuracy of monthly complaints data for UK Retail. I maintained a strong relationship with internal stakeholders to continually improve complaint reporting tools. I regularly undertook root cause analysis, annotated findings & escalated to stakeholders.

Edinburgh, United Kingdom

My role was to provide assistance and support to colleagues within the branch network in the resolution of complaints to ensure fair outcomes for customers. I monitored complaint resolution timescales ensuring these were met in line with FSA requirements. I identified emerging issues and trends ensuring improvement activity was undertaken.

Falkirk, United Kingdom

I listened carefully to understand the goals of customers by providing the right information at the right time for our customers. I exceeded stretching targets for service & sales by promoting a culture of Helpful Banking. I coached colleagues within the branch to help them understand customers need. I ensured strong internal controls were maintained.

Stirling, United Kingdom

I delivered world class service to customers of The Royal Bank of Scotland. I took ownership to resolve any customer issues quickly and effectively. I ensured that personal sales and service objectives were exceeded.