Emma Wiggins Email & Phone Number

Philadelphia, PA, US

• Manage customer-facing professional service projects, including requirements gathering and stakeholder management.
• Provide customer-facing product implementation oversight from kick-off through study close-out phases
• Support customer lifecycle, including adoption, retention and expansion through executing existing programs and contributing to developing ones.
• Serve as an internal, cross-functional SME, providing informed understanding of our customers’ business cases and operational workflows for documentation and product development purposes.
• Advise on relevance of product pipeline features for specific customer segments.
• Serve as point of escalation for Support case troubleshooting.

Greater Philadelphia Area

• Assist and demonstrate execution of best practices while managing client projects across product lines and through all phases including start-up, implementation, maintenance, and close-out.
• Prepare agendas, attend, and lead client check-in meetings aimed to allow the operations team to remain current with study status and nurture direct, open communication with clients.
• Actively manage and help create documentation to organize project details and track all relevant actions pertaining to internal, cross-functional workflows of system setup, finance, information technology (IT/EDC data.
• Address client escalations urgently and thoroughly in order to resolve issues and preserve client confidence.
• Develop process documents to standardize workflows and guidelines for carrying out internal processes.
• Attend internal trainings, seek out opportunities to enhance product knowledge and client engagement skills, and participate in the development of new features and functionality based on client need.

Greater Philadelphia Area

• Responsible for growing TEKsystems' Creative consultant base and resource offerings in the Philadelphia area. Partnering closely with Account Managers, and multiple clients, to identify top talent and qualified.
• Create a pipeline of quality candidates from a network of professionals in the Agileand Digital skill sets to help clients fill key, strategic positions.
• Serve as a business partner to 20+ account managers, with more than 100 clients,to prioritize business needs to increase business volume and meet hiringobjectives, while setting expectations around strategy and delivery.
• Deliver monthly developmental support with consultants via 1 on 1 performanceevaluations, increasing overall consultant retention, and act as a subject matterexpert in the digital and creative space.
• Promote company hiring initiatives by hosting monthly networking events tofacilitate the growth of consultant/client relationships and deliver on monthlyhiring objectives.

• Responsible for collaborating with small business owners to help them meetregulatory and legislative requirements, with a focus on consulting cash flow,business growth, people and risk management.
• Managed the nationwide small business sector working with accountants, CPA’s,and new business development by creating effective HR and Payroll solutions,which increased productivity and improved employee engagement.
• Strategized client's business needs by making specific recommendations, whichled to an increase in sales, exceeding business goals.
• Developed and executed weekly reports that were used at an executive level toimprove and grow customers relationships and growth results.

• Contribute written articles to be published on topics including lifestyle,relationships, health, education, careers, and more.
• Use social media networks such as Facebook, Twitter, Instagram, LinkedIn,Pinterest, etc. to promote the brand, which drives increased usage and revenues.
• Collaborate and formulate overall site marketing strategy.

Bachelor’S Degree, Geological And Earth Sciences/Geosciences, Magna Cum Laude

Activities and Societies: Sigma Gamma Epsilon, Earth and Space Science Club, Zeta Tau AlphaGraduated West Chester University of.

Education record

Activities and Societies: Volleyball, Cross Country, Men's Lacrosse Manager, Honors Student