Emma Xiang work email
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Emma Xiang personal email
Result driven person with strong leadership qualities, great interpersonal skills and quick to adapt to changes. Passion for quality in service and design for all things hospitality. Committed to teamwork and empowerment, bringing the best out of my team. Strong believer in market relevant and innovative ideas and concepts to stay competitive in the industry. Strong interest in customer experience and brand development. Takes pride in the work produced and relationships built, bringing both quality design and operational effectiveness to the table.
Plait.Co
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Founder / DirectorPlait.Co Aug 2022 - PresentWe create:Industry-leading food and beverage brand concepts that drive guest excitement and significant revenue-generation. Strive to deliver market relevant guests experiences through development of bespoke and prototype concepts, that result in commercial success for our brands, owners, and operators. Working alongside with international hotel brands, independent operators, first time owner-ships and world-class chefs on brand expansion, project management and product development.
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Director, Brand Food & Beverage Development, Asia Pacific (Corporate)Hilton Feb 2018 - Jul 2022Mclean, Va, UsWith eighteen brands, more than 6,500 properties in 119 countries, Hilton is one of the largest hospitality companies in the world.Brand Strategy Reports to regional and global head of Brands, food and beverage, leading the APAC region by creating market-relevant and innovative food & beverage concepts for all 18 brands under the Hilton portfolio, focusing on Luxury and Lifestyle category. Identify and evaluate business opportunities in alignment with global priorities while reviewing product and service standards for pre-opening and trading hotels. Assessing actual performance against KPIs to determine market viability and guest satisfaction score.Stakeholder ManagementCollaboration with the design team on project management and design workshops. Working alongside the operations team for all front and back of house guest journey while evaluating all projects with Brands team to ensure brand adherence. Managing relationships with external ownership groups, understanding their requirements, presentation of ideation in-line with both party's vision. Working closely with interior designers and architects throughout each project and sourcing of vendors for pre-opening preparations. Initiative Roll-outPlaying key roles in all brand initiative roll-outs in the APAC region, from one off promotions to long-term initiatives. Ensuring global initiatives implementation in region with regional / sub regional adaption. -
Senior Manager, Customer Experience & Innovation, Restaurant Development - Asia PacificHilton May 2017 - Feb 2018Mclean, Va, Us -
Manager - Hilton Restaurant Group, Asia PacificHilton May 2015 - May 2017Mclean, Va, Us -
Guest Lecturer, Advance Certicate In Entrepreneurship (Food & Beverage)Singapore Management University Jun 2019 - Nov 2019Singapore, Singapore, SgSpecially designed for individuals who are planning to start or build a F&B business, this certification programme will prepare one to create economic and social value in one’s business. -
ManagerFairmont Hotels & Resorts Aug 2012 - May 2015Dubai, Dubai, AeFairmont Singapore and Swissotel The Stamford are a centrally located twin tower hotel housing 2030 rooms and suites, offering 16 unique dining experiences. Attained top colleague engagement score, Leading Quality Assurance (LQA) scores and gross operating profit and selected for cross-over project in Equinox Restaurant - Swissotel The Stamford. Joined Fairmont Singapore in August 2011 and promoted to restaurant manager in 2014. Reported to Director of Food & Beverage and with more than 50 staff member under, managing a high volume all day dining restaurant of a thousand covers per day. Appointed as Micros system programmer and trainer and headed up the new corporate standardization and revenue management program for both hotels. In charge of menu revamp, promotions, purchasing, forecasting, budgeting, Capex projects and marketing plans. Prego attained the Best Breakfast Hotel in Asia Award in 2013 -
Swissotel The Stamford - Project BasedFairmont Hotels & Resorts Jul 2014 - Sep 2014Dubai, Dubai, AeIn charge of Equinox Restaurant which operates daily for lunch, afternoon tea and dinner. Organized special occasion events such including the National Day and in midst of preparation for Formula One Grand Prix.In charge of revenue, forecast and service quality, conducted hands on training and orientations. Completed budget 2015 and Capex 2015. -
Management Trainee ProgramFairmont Hotels & Resorts Aug 2011 - Aug 2012Dubai, Dubai, AeAn intensive 12 months rotation program focusing on Food and Beverage departments and leadership development, rotational department includes:Prego – all day dining Italian restaurantRCCC – Banquet for both Fairmont Singapore and Swissotel the StamfordAlligator Pear – Pool Side Restaurant offering alternative dining optionsIn Room Dining – In charge of Formula One Suites and APPEC events -
Associate LecturerSimge (Sim Global Education) May 2013 - Dec 2014Singapore, SgHeld the position in teaching preparatory course leading to Higher Diploma / Degree in Hospitality - Food and Beverage Management. Aim to provide students with a basic foundation in food and beverage (F&B) service. Intensive practical lessons based on service sequence and beverage service that are essential to a foodservice establishment. Besides service skills, students are taught important operational issues pertaining to F&B operations such including resolving guest complaints, food allergy handling and reservations. -
Food & Beverage Operations AssistantImi University Centre Switzerland Dec 2010 - Jul 2011Luzern, ChFood and Beverage Assistant in IMI University. In charge of daily restaurant operations, training of Certificate, Diploma and Post Graduate students on efficient service and operations. Inventory and wastage management and planning of daily restaurant rota -
Formula One Grand Prix Vip ServiceDiageo Sep 2008 - Sep 2009London, GbAnnual 3 Day EventSelected among hundreds to work as official F1 Bartender for a period of 3 days. In-charge of Paddock Lounge Bar served VIPs of the event
Emma Xiang Skills
Emma Xiang Education Details
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Imi International Management Institute SwitzerlandInternational Hotel And Tourism Management -
Cornell UniversityRestaurant Revenue Management -
Imi International Management Institute SwitzerlandInternational Hospitality And Tourism Management -
Imi International Management Institute SwitzerlandInternational Hospitality And Tourism Management
Frequently Asked Questions about Emma Xiang
What company does Emma Xiang work for?
Emma Xiang works for Plait.co
What is Emma Xiang's role at the current company?
Emma Xiang's current role is Brand Development, Project Management, Product Innovation.
What is Emma Xiang's email address?
Emma Xiang's email address is em****@****ton.com
What schools did Emma Xiang attend?
Emma Xiang attended Imi International Management Institute Switzerland, Cornell University, Imi International Management Institute Switzerland, Imi International Management Institute Switzerland.
What are some of Emma Xiang's interests?
Emma Xiang has interest in Hiking, Diving, Self Learning, Tennis.
What skills is Emma Xiang known for?
Emma Xiang has skills like Microsoft Office, Ms Project, Watson, Avero, Social Media, Managerial Finance, Supply Chain Management, Service Management, Marketing Strategy, Strategic Planning, Restaurants, Leadership.
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