Emma Bouchard Email & Phone Number

Burlington, On, Ca

Hamilton, Ontario, Canada

- Assist with the creation of marketing collateral- writing, designing, proofreading- Update the company website as required, manage social media networks, plan and execute email marketing campaigns- Maintain Inventory of marketing materials- order materials and print as required- Print, collate and package technical documents- Coordinate conferences and meetings- plan and ship required materials, organize special events, book travel- Administrative work- data entry, maintenance of CRM, answering phones and responding to email inquiries - Create and implement policies and procedures

Toronto, Canada Area

- Integrate and communicate the brand through a diverse range of marketing materials- Liase with Directors of Sales & Marketing, Global Sales Offices, third party agencies and vendors regarding corporate identity standards; ensuring adherence to the brand’s visual and verbal identity in all communication materials generated - Manage projects for corporate- and property-level print and electronic marketing initiatives, including the development of agency brief, presentation of initial copy and artwork concepts, and management of print - Work with stakeholders to determine the scope/breadth of marketing requirements, ascertain competitive quotes for projects and managing budgets throughout- Manage hotel photography shoots including identification of photography needs, obtaining quotes from photographers, and negotiating photography release agreements- Responsible for maintaining an up-to-date digital asset management system of brand’s photography, artwork files and digital resources

- Reception duties and courteous handling of telephone calls- Maintained the corporate office phone listing and Company Management Directory- Greeted, assisted and directed visitors to Corporate office- Reserved boardrooms and maintain online boardroom calendars- Issued and Monitored security access cards for guests, temp and contract employees- Assisted in the process of issuing corporate American Express credit cards

Toronto, Canada Area

- Attend to the safety of all passengers on board the aircraft- Provide food and beverage service - Demonstarate safety procedures- Provide assistance to passengers when needed with luggage - Monitor the cabin throughout the flight

- Presented statement of charges to departing guests and receive payment- Responded accordingly to guest complaints- Compiled and reviewed daily record sheets, guest accounts, receipts and vouchers- Registering all arriving guests by adhering to the Hotel policies and ensuring guest satisfaction- Accurate preparation and execution of the daily functions sheets.- Carrying out accurate cashiering duties, auditing of room and tax charges.- Assist in the completion of end of day procedures for the Front Office, running of daily computer and inventory/revenue reports.- Responsible for pre-registration and selection of preferences for Fairmont President’s Club members- Completed a daily task list for following day arrivals- Answered enquires regarding hotel services

Burlington, Ontario

- Registering all arriving guests by adhering to the Hotel policies and ensuring guest satisfaction- Presented statement of charges to departing guests and receive payment- Responded accordingly to guest complaints- Accurate preparation and execution of the daily functions sheets.- Carrying out accurate cashiering duties, auditing of room and tax charges.- Completed a daily task list for following day arrivals- Answered enquires regarding hotel services

Diploma, Tourism And Travel Services Marketing Operations/General Arts & Science

Education record