Emmelyne Zi Qi Li Email & Phone Number

North York, Ontario, Canada

Hong Kong SAR

• Spearheaded end-to-end project management for campaigns, ensuring seamless execution and on-time delivery for 10,000+ restaurants.
• Cultivated strong client relationships through effective communication and dedicated support, resulting in increased partner satisfaction.
• Collaborated with cross-functional teams to streamline project operations and enhance overall project efficiency.
• Led process improvement initiatives by implementing Standard Operating Procedures (SOPs) to enhance efficiency.
• Achieved 300% growth in the account's Pickup revenue over a period of 6 months and 45% growth in the account's overall platform sales over a period of 1 week.

Hong Kong SAR

• Led a team of 2-3 executives, providing hands-on training and support to deliver top-tier customer support for partners and fostering strong relationships.
• Analysed and monitored market conditions to identify strategic opportunities for partners, leading to a substantial increase in revenue.
• Acted as a liaison between partners and cross-functional teams, ensuring seamless coordination and driving partner success.
• Drafted and implemented comprehensive project plans, requirement documents, and technical specifications to ensure project success.
• Offered technical guidance and support, serving as a primary point of contact for clients' queries and concerns.

Hong Kong SAR

• Acted as the first point of contact for partners, providing prompt and effective support.
• Responded to inbound queries via multiple channels, including email and phone, ensuring a high level of customer engagement.
• Orchestrated the onboarding of partner profiles, facilitating seamless integration and fostering strong relationships for successful collaboration.
• Spearheaded revamping projects (including Shopify platform) for the wider commercial team, implementing improved Standard Operating Procedures (SOPs) enhancing partner education and success.
• Conducted engaging training sessions and workshops for partners to maximise their utilisation of platform products and optimise business outcomes.

Hong Kong SAR

• Oversaw day-of execution for corporate events and meetings, trade conferences, group receptions and cause rallies.
• Assisted with developing, planning and implementing strategies to promote large- and small-scale events.
• Supported event manager during client meetings to discuss events objectives and goals.

Caux, Switzerland

• Delivered high-quality training for new team members.
• Led teams through the onboarding process for swift integration into daily operations.
• Tracked employee performance to determine areas of strength and improvement.
• Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at the close of business.
• Scheduled events/banquets or sporting events and allocated optimal staff and resources to properly execute.

Bali Province, Indonesia

• Maintained a professional yet personable relationship with the employer.
• Taking care of guests during their stay from check-in until check-out to ensure they have an unforgettable and special stay.
• Direct contact for guests, going the extra mile to ensure guest satisfaction and help to make bookings for restaurants, spas, activities etc.
• Special set up in the room for special occasions of the guest (Honeymoon, Anniversary, Birthday)

Bachelor Of Arts (Hons), International Hospitality And Event Management, First Class Honours

Activities and Societies: Volleyball- Hosted virtual events as a graded topic in Event Management. - Bachelor IBP: "An investigation of.

Swiss Higher Diploma, Hospitality And Event Management

Activities and Societies: Volleyball, Volunteers- Hosted Harry Potter-themed banquet. - Had fine-dining shifts, kitchen shifts and buffet.