• Maintains appointment/ schedule databases for 10 or more outpatient clinics by meticulously performing receptionist tasks, customer service, and other activities allocated for the appropriate and timely care of veterans. • Expertly processes first-party requests for medical records as well as third-party requests from non-VA providers; organizes the completion of various forms, such as insurance forms, disabled veterans’ placards, family medical leave act, and return to work releases. • Ready to decipher and impart necessities of VHA Scheduling Directives and complete exact planning liabilities; utilizes different VHA data sets to extricate, sort, and examine explicit patient/supplier reports needed to deal with the constant and preventive medical services needs of the veteran; organize with veteran preceding an up close and personal, post, and additionally follow-up visits to incorporate setting a visit plan with the patient; checking veteran's place of occupant, current telephone number(s) and crisis contact data.

• Support the board of directors by performing administration duties such as processing invoices daily, preparing reports weekly for management, and completing special projects and assignments as needed to meet the objectives of the department.• Assist frontline healthcare workers with distributing COVID vaccines by processing paperwork from patients.• Reprogrammed Kaiser Permanente phones for directors and employees to use in meetings.

• Promote patients’ satisfaction by interacting with patients and visitors on special events to make them feel comfortable as they stay at the hospital. • Worked with Healthcare professionals to ensure patients safety and care. • Cleaned and sanitized equipment for patient’s usage due to COVID-19

● Maintain proper sanitation protocols at all times● Learn all ordering and inventory system● Ensure proper food quality and presentation at all times● Plans and prepares work schedules to provide the best possible level ofcustomer service and floor coverage● Ensure King’s budgets are being met while maintaining quality● Train and develop other team members

● Greeting visitors to our office● Trained new Student Assistant on processes and policies● Delivered messages from one office to another part of the campus.● Photocopied and scanned documents.● Sorted and filed documents● Worked on Student-Led team projects● Assisted in organizing Community Service events on campus and in thecommunity