Emmely Chan Email & Phone Number

Noble Park, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

🧠 Develop and implement social media strategies: Aligned with client goals, target audience, and brand identity. This includes defining objectives, choosing relevant platforms, and outlining content themes.😲 Create engaging content: Produce high-quality written posts, images, videos, and stories tailored to each platform. This could involve original content creation or curating relevant industry information.🗓️ Plan and schedule content: Utilize scheduling tools to maintain a consistent online presence and optimize posting times for maximum reach.💨 Run social media campaigns: Conceptualize, execute, and manage campaigns to achieve specific objectives like increasing brand awareness, driving website traffic, or generating leads.👀 Monitor brand mentions: Track conversations and respond to mentions of the client's brand to maintain a positive online reputation.📈 Track and analyze key metrics: Monitor performance indicators like engagement, reach, website traffic, and conversions to assess campaign effectiveness.📑 Generate regular reports: Provide clients with clear and concise reports on social media performance, highlighting key achievements and areas for improvement.🤳 Stay up-to-date with industry trends: Research and implement new social media strategies, tools, and best practices to continuously improve results.🧐 Competitor analysis: Analyze competitor activities on social media to identify opportunities and stay ahead of the curve.

Australia

St Kilda, Victoria, Australia

Managing day-to-day operations, overseeing staff, ensuring compliance, building positive relationships with families, recruiting/training staff, collaborating with professionals, conducting evaluations, maintaining records, providing support/guidance, identifying/addressing concerns, developing social media strategies/content, managing social media accounts/analytics, organizing events/activities, communicating with parents, mentoring students, providing tours, supporting software transition, and purchasing on COUPA.

Melbourne, Victoria, Australia

Leveraged SEEK Marketing expertise to gain exposure to the Corporate Business environment.Demonstrated attention to details in Digital, Social-Media, and Content Creation strategies.Conducted insightful reporting and data analysis to support research initiatives. Collaboratedeffectively with stakeholders to draft and formulate surveys.

This Jewish community childcare center offers quality care and education to children up to age 5, integrating religious and secular learning. Duties include guiding programming and documentation, arranging activities, creating a safe environment, liaising with families and community, collaborating with Jewish studies teacher, building positive relationships, partnering with professionals, organizing Bush Kinder program, utilizing Playground Xplore software, and supporting social media marketing.

St Kilda, Victoria, Australia

This childcare center provides quality education and care to children up to 5 years old. My responsibilities include developing and implementing a comprehensive children's program aligned with the EYLF, communicating effectively with parents, maintaining accurate records of children's development, collaborating with staff to create a supportive environment, ensuring compliance with OH&S policies, mentoring students, conducting audits, utilizing virtual learning platforms, organizing educational excursions, facilitating information sessions, supporting children's transition to school, managing inventory and purchasing, and coordinating staffing schedules.

The Communication Centre (CC) is responsible for handling incoming calls from guests at the hotel. The main duties of CC include answering calls in a prompt and professional manner, assisting guests with enquiries such as opening hours and check-in/out times, paging relevant departments such as Housekeeping and Engineering, monitoring room availability before check-in, noting VIPs and Care Guests, understanding emergency procedures such as fire alarms, and learning how to operate the OPERA system. Additionally, CC is responsible for connecting calls to relevant departments such as Flavours gift shop and Chuan Spa.

1 Southgate Ave, Southbank Vic 3006

Chuan Spa is a spa that specializes in relaxing and rejuvenating treatments based on Traditional Chinese Medicine (TCM). The primary duties of Chuan Spa staff include welcoming guests and checking them in and out, providing facility tours, taking reservations through various channels including phone, email, and walk-ins, attending to the cleanliness and tidiness of the spa, answering guest enquiries regarding trading hours, treatment packages, and pricing, providing high-quality customer service with attention to detail, up-selling treatments and products to clients, handling spa membership payments, creatively problem-solving, delegating tasks in a teamwork setting, and supporting the transition of reservation systems to SPAsoft & CONCEPT. Overall, Chuan Spa staff strive to ensure that guests receive a world-class experience and leave feeling relaxed and rejuvenated.

Box Hill, Victoria, Australia

Box Hill Institute (BHI) is a vocational and higher education provider to domestic and international students. BHI also provides short courses in their Centre for Adult Education (CAE) campus. Other than quality education, BHI highly encourages diversity within the institute. Duties:➢ Influence prospective students’ decision to study in Box Hill Institute➢ Campus tours➢ Connect with future and current students to build positive relationships➢ Quality customer service➢ Assist marketing team with events - provide detailed explanation regarding courses offered➢ Support students in need and or direct them to the right staff members who can assist them

1 Southgate Avenue, Southbank Vic 3006

Duties:➢ Reception – check-in and check-out customers➢ Facility tour for guests➢ Take reservations➢ Spa attending➢ Assist guests with enquiries – trading hours, available treatment time, etc.➢ Provide quality customer service➢ Upsell treatments and products offered to clients

Thankful for the opportunity given to me. It's a blessing to work with the team. All the best to them.

Certificate Of Completion In Advanced Email Marketing, Marketing

Certified Digital Marketing Professional Course (Dmi Pro), Digital Marketing, Certificate

Graduate Diploma In Education (Early Childhood), Early Childhood Education And Teaching

Bachelor Of Hospitality Management, Hospitality Administration/Management

Activities and Societies: International Student Ambassador

Diploma In Hotel Management, Hospitality Administration/Management

Activities and Societies: Dean’s list in Taylor’s Lakeside University, Taekwondo Club member