Emma Chapman Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

The role:Responsible for the successful delivery of the global Strategic People roadmap.Defining and safeguarding the Employee Experience.Right hand to the SVP CHRO for the HR relationship, process management, roadmaps and elections with the Netherlands Workers Council.Partnering with Employment Law and Works Council on all HR topics.Craft quality and.

Amsterdam

Internal Mobility improvements for internal hiring, promotions and caretakers.Led the project to introduce and embed the new company Values & Behaviours.Creation and launch of a new global recruitment process.Implementation of the NL restructure in 2020 and 2021.

Den Haag

Definition and implementation of a global exit interview and survey process.Global Performance Management trainings for all People Managers - 2k managers trained in over 60 events.

Successfully delivered:T-Spirit company culture Program.Updated Employer Branding.Onboarded the new WoCo.Implementation of Self-Steering teams.Performance Management transformation to Great Conversations.Transformation of Reward.

The Hague, South Holland Province, Netherlands

Transformed the WoCo to strategic business partnership:Steering on the balance between employee and company interests.Leading the team and troubleshooting where necessary.Building and maintaining positive relationships and culture.Strategic alignment with the Board.Promoting organisational efficiencies.Work with FNV when needed.Key requests: company wide.

Project & Program Management

Example of project success:Launch of VAT increase project 1 October 2012 in just 4 months E2E with a government defined fixed deadline. - Managed over 100 project team members. - Impacted the whole IT architecture, all development teams were involved needed totalling 48 different software development packages of varying sizes. - Defined and implemented the.

Project & Program Management

• Responsibilities and successes include:
• Representing and supporting the department at the project portfolio governance forum - ensuring timely, accurate decision making to expedite successful project delivery
• Deputy for Manager P&PM in times of absence for all meetings and topics
• Development of department strategic plan 2014 and 2015
• Recruitment and onboarding of internal and external project managers
• Set up of PMO

Successful E2E project launches include: Prepaid Surprise loyalty scheme which increased loyalty and revenue of our prepaid base.- E2E commercial and technical delivery within only 5 months- Awarded a Pluim by my happy project owner- Introduction of completely new functionalitySIM Swap UpgradeComplete architecture, process redesign and channel development.

Successfully delivered:- E2E project management and launch of Micro SIM- Creation and introduction of a Billing Customer Experience process- T-Mobile Family rateplan product as commercial project manager- lead the project to phase out Prepaid Magic Numbers

Successfully launched:- Flexible Offering- Music SIM- Prepaid Magic Numbers

Data communication products.-Product Innovation-In Life Management-Product DeliveryOrange CARE insurance development

Interface between Orange UK, Orange Group and the other 7 Orange countries.-Relationship manager-Roadmap management-Project progress reporting-In-life management co-ordination-Resource management-Process development

Successful E2E project management Rollover RulesWon Outstanding Achievement Award for Building teams and raising morale

Managing Successful Programmes Foundation Exam

Foundation & Practitioner