Emmet Curtin Email & Phone Number

Remote

- Managing community operations including: compliance, customer support, escalations etc.- Reviewing the Dropbox Community and suggesting improvements based on user feedback- Handling analytics and reporting for the community, and pass on that data to other teams in Dropbox - Developing and completing projects to improve the customer experience - Overseeing the training of new hires, and overseeing a team of support agents

County Dublin, Ireland

+ Specializing in Event Photography and skilled in many different photography styles including Property, Landscape, Portrait, Fashion, Sport, Photojournalism and Product Photography.+ Providing weekly photographic content for many Cork businesses, such as SoHo and Brick Lane.+ Coordinating with PR companies and businesses to distribute photos to media outlets + Producing corporate photography such as product, property and headshots.+ Social media management of Facebook and Twitter accounts.

Ireland

Key Achievements: - Recipient of CEO Award for March 2021- Increased the positive Trustpilot reviews from a ratio of 1:3 positive:negative in January 2021, to 5:1 positive:negative in August 2021. - Reduced BBB complaints by 99% from 578 in January 2021, to 8 in August 2021- Removed two consumer warnings on Trustpilot and BBB - Removed two negative Facebook groups with thousands of members. One through negotiation, and the other through reporting to Facebook. Responsibilities:+ Managing the ORM Team which includes 7 team members+ Set up processes to review and/or be notified of reviews on 3rd party platforms and social media channels.+ Escalate all appropriate issue raised through these channels.+ Build a strategy to improve the reviews, remove inappropriate reviews and respond to reviewers+ Report of the progress made with this strategy+ Liaise with the Social Media Manager to ensure that the above activities align to the Social Media Strategy+ Contribute to the Social Media strategy

Dublin, Leinster, Ireland

+ Effectively manage and respond to day-to-day sensitive, high risk, reactive and proactive communications on Twitter, Facebook and other social media channels within set SLAs and KPIs + Triage and delegate customer situations that require case management + Highlight trends and be able to recommend improvements to workflows//product and the day-to-day operations in general. + Keep up to date regarding workflow changes and completing cross-functional trainings in a timely manner

Dublin, Leinster, Ireland

+ Day-to-day engagement activity with the Airbnb community+ Supporting the Marketing team on major campaign initiatives, such as Superhost Week + Proactively looking for gifting opportunities as part of the corporate gifting programme

County Dublin, Ireland

+ Collaborated with agencies to manage branded websites and develop social media/web content.+ Advising on the Digital Ecosystem Project to shape the future of Fáilte Ireland Digital Marketing.+ Creating statistical reports on branded websites, social media and large scale campaigns.+ Working with CRM systems and developing Fáilte Ireland e-mail marketing.

County Dublin, Ireland

+ Involved in the development of cross-channel social media campaigns and content.+ Aiding the Corporate Communications Officer in the day-to-day running of the CorporateCommunications Office.+ Managing the Garda Social Media Accounts across Twitter and Facebook.+ Involved in launching and managing a brand new website for An Garda Síochaná.+ Working with the Press Office to respond quickly to media enquiries and issue press releases.+ Creating statistical reports on major events and social media channels on a regular basis+ Working closely with the Director of Communications to compile the AGS Annual Report

Cork, Ireland

+ Photoshoots for UCC’s Media & PR team, to accompany press releases, opinion pieces, homepage news and social media posts.+ Creating original, compelling content to pitch UCC experts, UCC-led research, stories, press releases, opinion pieces, interview opportunities.+ Taking photos for stories, which generated national and international media coverage of UCC research (World Tree Project and the Vikings, Seán Ó Ríordáin centenary at UCC)+ Showcasing first-class student experience and teaching (Instagram and Instagram Stories, Twitter, LinkedIn).+ Part of UCC’s Instagram team - @universitycollegecork on Instagram - Early adopter on Instagram Stories, capturing the full picture of campus and beyond.+ Involved in the development of cross-channel social media campaigns and content (video, photos, hyperlapses, Boomerangs) for UCC, including Cork Culture Night, Sunday Times’ University of the Year, Cork City Guide, UCC Open Days, Meet the Students’ Union, Freshers’ Guide to UCC.+ Developed and led the UCC Raise & Give Week, Beyond Study and Exploring Cork campaigns.Recent accolades: Content creation for UCC’s Media & PR team, part of the Office of Marketing and Communications, named winner of Best Use of Twitter (more than 21 employees) at Cork Digital Marketing Awards 2016, named winner of Best Student Campus at the Education Awards and finalist in 3 categories of the Social Media Awards 2017

Cork, Ireland

+ Cataloguing the day-to-day events of societies through photos and videos+ Creating a database of society photos for use by the societies and future use by UCC Societies+ Designing promotional materials (such as magazines, posters, flyers) to promote UCC Societies + Creating promotional videos to promote UCC Societies and events+ Working with societies to create innovative and engaging media campaigns + Advising societies on publicising their events and campaigns+ Creating new content to update UCC Societies social media accounts with including Facebook, Twitter and Instagram

Professional Diploma, Project Management, Distinction

Professional Academy Diploma in Project Management with the University College Dublin Professional Academy.

Bachelor Of Science (B.Sc.), Microbiology, General

Activities and Societies: UCC Philosophical Society - PRO and Webmaster (2 years) // UCC International Relations Society - PRO (Acting).