Managed Indeed platforms and created job related advertisements.Established hiring needs and recruitment through social media, Indeed, Facebook, Linkedin.Managed interview process/follow up procedure.Contacted wholesalers and retailers to establish product lines both retail and back-bar.Handled ADP Onboarding process.Enrolled staff into POS systems, ensuring correct time management, clocking in/out, cash handling protocol.Created schedules based on peak hours, Holidays, work/school times and events, to ensure productivity in the workplace.Staff meetings to discuss goals, standards, procedure, and to ensure consistency.Created marketing on high traffic platforms: Google, Linkedin, Instagram.Proficient in: MyTime, ADP, Outlook, Microsoft Word, Exel, Kronos.Created team building exercises to increase moral.Created and marketed within area face to face.Guided employees through handbook and expectations of workplace standards and upheld them.Work alongside Franchise Owners to create financial goals, retention goals, and client satisfaction standards.Inputted and upheld inventory process tracking sales projections and ordering processes.Ensured cleanly workplace by assigning and contributing to end of shift cleaning routines and Covid-19 Safety Protocol.Handled operations by pulling nightly/weekly reports to ground employee success and location success by reviewing profits, incomes, and revenue streams by service provided - products sold.Well versed in cash-handling: morning open shift counts, midday shift counts, evening shift counts and deposit transfers to onset bank location.Arrived promptly 30 minutes before store open to ensure booking systems were correct to limit discrepancy throughout the day.Quick thinker in fast pace environment and quick resolution problem solving skills.Ensuring great communication skills within team and upper management: creating weekly one on ones with upper management to discuss productivity, concerns, ideas.

• Hand selected to management and hired from within company.• Participated in MIT (Manager in Training) program.• Attended week long driven management success meeting with skilled district management from headquarters.• Created in shop business plan and models to evaluate profit and growth.• Handled staffing and recruitment personally hiring 60% of staff and onboarding.• Created personal scheduling for location and staff profits based on services provided, hours, days, and productivity of staff.• Held one on ones to develop a clear understanding of personal and professional growth and to address comments and concerns while providing an “Open Door” policy with employees.• Attended meetings with district leaders to overview growth of location and goal set for future predictions.• Handled inventory monthly counts, backbar orders, product knowledge, discounts and promotions.• Tracked performance summary’s and location profit by viewing database daily and weekly to create personalized goals.• Well versed in cash handling- opening store, midday, closing and deposits.• Handled difficult conversations, termination process, write ups, formal disciplinary when needed.• Ensured complete communications with Human Resources District Leadership to create seamless communications and standards of expectations by Maryland State Laws.• Continued to ensure Covid-19 safety protocols and cleaning routines were kept and performed every hour.• Quick thinking and problem solving skills.• Handled each employee differently and set goals based on their personal dedication and mentality.~ Kept Standard Of Excellence location scores above company average of 50.~ #1 location in the company for one year continuously NPS (New Client Retention) scores.~ Grew headcount after Covid 19 quarantine from 50 weekly to 300 weekly by end of 2021.~ Recognized by present of the company for Positive Google Reviews