Emmie Watson Email & Phone Number

Greater Phoenix Area

Build processes & oversee administration, analysis, and reporting of patient experience surveys across multiple programs and lines of business.Facilitate monthly Strive Patient Advisory Board conversations and distribute insights to relevant stakeholders.Develop Strive patient journey maps to support strategic discussions and decision-making.Promote staff engagement in patient experience efforts by collecting & sharing ‘patient wins’.Collaborate with operations, training & product teams to drive process & program improvements.

Greater Phoenix Area

Developed Strive Patient Experience framework & strategy.Built annual patient satisfaction survey process & materials for dialysis and care management business lines.Planned & launched Patient Advisory Board to gather insights that informed program & product design.

Phoenix, Arizona Area

Partnered with field leadership to develop tactical plans for engaging and training clinic staff and physicians to improve patient experience across 2,500+ dialysis clinics.Led the initiation of an online insights community to cultivate a time & cost-effective channel for patient and care partner research.Oversaw analytics to further the organization’s understanding of key drivers of the dialysis experience and inform strategic decisions.Stood up a temporary virtual call center at the onset of COVID-19 to uncover and address critical gaps in patient education & communication.

Greater Denver Area

Managed multifaceted project exploring nephrologist impact on patient experience to inform strategic resources, strengthen physician partnerships, and collectively improve the experience.Acted as a subject matter expert in cross-departmental initiatives to consistently relay the importance of and potential impact on patients' experiences.Oversaw survey vendor relationship to provide further analytical capacity and ensure compliance with CMS guidelines for CAHPS survey administration.Managed work product and supported professional development of one analyst.

Greater Denver Area

Analyzed ICH CAHPS survey data to provide insight into drivers of patient experience.Built and maintained model in Anaplan (online business intelligence tool) for performance reporting and tracking of field initiatives.Developed a comprehensive patient experience management tool that allows field operators to identify and address areas of opportunity.

The Woodlands, Tx

Developed a business plan to assess the viability of and provide a recommendation for increasing the hospital's trauma center designation.Analyzed hospital transfer and direct admission data for the Operational Throughput Committee.

Houston, Texas

Manufactured synthetic DNA according to established protocols.Served as 5S process team lead for two departments to ensure workplace efficiency by performing pre-audit inspections and delegating duties between audits. Increased audit performance by over 4%.

Bachelor'S Degree, Biomedical Sciences

Activities and Societies: Aggies Learning Leadership, Biomedical Science Association

Master Of Business Administration (M.B.A.), Health/Health Care Administration/Management

Activities and Societies: Future Healthcare Executives, Graduate Business Association, Prison Entrepreneurship Program