Mary Ellen “Emmie” Farris Email & Phone Number

Denver, CO, US

Greenwood Village, Colorado, United States

• Conduct an average of 25 one-on-one or team consultations per week, providing comprehensive Salesforce training to enhance user proficiency and drive adoption.
• Co-host monthly “Moving the Needle” calls, demonstrating strategies for loan officers and their teams to grow their business using Salesforce.
• Lead side projects, including conducting interviews with loan officers and their teams to gather insights on system utilization and identify areas for improvement.
• Collaborate… Show more
• Collaborate with cross-functional teams to implement training schedules and optimize Salesforce processes, driving increased efficiency and user satisfaction
• Develop and deliver customized training materials and resources to support ongoing education and skill development for Salesforce users. Show less

Greenwood Village, Colorado, United States

• Closed 868 tickets (out of 1,357) since switching to Jira in September, 88% of those were CRM related
• Responsible for everything from user set up and data imports to assisting with report and list view creations to troubleshooting error messages and various other user issues
• Met with several LOs and their teams, via Teams for screensharing, to answer questions, provide additional training on the use of Atlas and integrations (Outlook, Connect, BombBomb & RingCentral) and drive… Show more
• Met with several LOs and their teams, via Teams for screensharing, to answer questions, provide additional training on the use of Atlas and integrations (Outlook, Connect, BombBomb & RingCentral) and drive adoption –.
• Helped create training materials, for users, prior to new CRM system going live
• Work collaboratively with team to prioritize enhancements and influential changes to the system

Denver, Colorado, United States

• Followed up with Loan Officer Assistants and Processors for updates on files
• Instrumental in the set-up & implementation of team’s Jungo – worked hand-in-hand with consultant by providing reports & feedback
• Performed day-to-day administration of team’s Jungo, including exporting & importing bulk data, creating reports for team members and self (including those with filter logic), editing contact & loan record pages by.
• Performed day-to-day administration of team’s Jungo, including exporting & importing bulk data, creating reports for team members and self (including those with filter logic), editing contact & loan record pages by.
• Jungo superuser: kept contact & loan records updated, created and followed up on tasks, chattered colleagues for updates
• Troubleshot problems with map, reports, pipelines and duplicate contacts

Denver, Colorado

• Work directly with customers and health insurance carriers to implement employee benefits packages specific to customers’ needs.
• Work with carriers to ensure that the administration of health benefits is precise and delightful for customers, employers and employees.
• Provide guidance, assistance, and support to customers at key moments in their relationship with Gusto, and fulfill group level benefit activities, such as new group health plans and renewals.

Denver, Colorado

• Providing excellent customer service to an average of 100 riders a day through face-to-face interactions, email correspondence and telephone conversations
• Working autonomously to maintain brand standards by ensuring company policies and procedures are followed
• Navigating several web platforms for business operations: G-Suite, MindBody, FitMetrix, ClassPass, and Spotify
• Assisting new and existing clients with everything from merchandise purchases and check-in to shoe fitting and… Show more
• Assisting new and existing clients with everything from merchandise purchases and check-in to shoe fitting and bike set up Show less

Centennial, CO

• Assisted Project Manager in generating schedules for current and future projects, and created Scope of Work summaries for new suppliers and work
• Maintained quality relationships with vendors through professional communication and by paying bills on time
• Used Excel to build annual $1.5 million operational and $3 million project budget spreadsheets
• Reconciled monthly budgets and prepared detailed expense reports, guaranteeing the department stayed within its budget
• Extensive… Show more
• Extensive use of JIRA-based programs, including Confluence and Slack

Englewood, Colorado

• Used information given by suppliers to build Product Specifications within operating parameters
• Conducted laboratory evaluations of samples provided by suppliers to ensure standards were being met
• Assisted Quality Assurance Manager in keeping Approved Vendor spreadsheet up to date, verifying suppliers always met audit requirements
• Conducted internal audits of up-to-date documents including SPECs, cuttings and various spreadsheets.
• Used ESHA's Genesis to evaluate… Show more
• Used ESHA's Genesis to evaluate ingredients and menu items. Show less

Calabasas, CA

• Answered and routed calls on high volume switchboard making sure guests were connected with the appropriate person or department
• Prepared outgoing mail items for postage, and sorted incoming mail, handling each piece according to its level of urgency and confidentiality
• Assisted in set up and break down of daily meetings, quarterly State of the Cake addresses by the CEO and trainings with out-of-town attendees, ranging anywhere from 20 to 300 people
• Maintained seven… Show more
• Maintained seven kitchenettes between three buildings ensuring they were stocked to the company’s requirements, so employees always had what they needed without asking
• Created and maintained training materials to aid in trainees’ success Show less

Greenwood Village, CO

• Gained familiarity with the health insurance industry and employee benefits administration, including reading Summary of Benefits
• Ensured accurate entry of demographic data for new subscribers, proactively preventing downstream waste of time and resources required to correct initial data entry errors
• Created this new role in the Denver office due to high volume of new business, freeing up underwriters from doing data entry
• Learned the ins and outs of company’s proprietary… Show more
• Learned the ins and outs of company’s proprietary database program - GAIT
• Used standard filing conventions to maintain group records electronically making them easy to locate when needed.

Thousand Oaks, California

• Designated Trainer in charge of training all new front desk staff members in the best practices for making guests feel welcome
• Served as the last “line of defense” as a food runner, practicing the corporate value of making sure all items leaving the line are up to The Cheesecake Factory standard before being presented to a guest
• Promoted to “STAR” (Staff Taking on Added Responsibilities) – staff member supervisor in charge of running each shift worked
• Assisted front desk… Show more
• Assisted front desk manager in scheduling, setting up and running workgroup meetings, which included recertification of staff members and various administrative tasks
• Set up kiosk and sold gift cards during the holidays, responsible for tracking transactions, and counting a drawer at the end of each shift Show less

Santa Rosa Valley, California

• Assisted in photoshoots, staging properties coming onto the market.
• Created brochures to be left at properties, a take away for prospective buyers.
• Scheduled showings and followed up with realtors for feedback.

Westlake Village, CA

• Answered and routed incoming phone calls to the appropriate person making sure callers received the help they needed.
• Sorted incoming mail and prepared outgoing FedEx.
• Maintained tenant liability insurance certificates ensuring if accidents occurred, tenants had the proper coverage, thereby protecting the company from lawsuits.
• Ordered and maintained office supplies inventory.