Emmie Heiserman Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

- Oversees a complex org structure of six separate roles while exceeding aggressive goals- Strategically collaborates on how to grow and innovate with our Preferred Partners- Optimizes processes to facilitate scale and consistency and talent development- Coaches team members to ensure metrics are met and individuals experience personal career growth- Collaborates with other company leaders, identifying opportunities for partnerships and efficiency gains

Denver, Colorado, United States

- Delegates workload to team while exceeding our SLA goals month over month- Continuously evaluates processes and creates creative solutions to best support teammates - Provides leadership to teammates by being a “go-to” resource - Facilitates and schedules new hire training to educate new teammates on their role and how to be successful - Boosts team morale by leading our team engagement group, which plans enticing team events - Implements case reviews and mentors team on best practices to help teammates reach their monthly goals and grow their careers - Guides team through daily tasks and provides coaching on difficult situations - Empowers team to use tools and expertise to navigate unique situations and discover their own answers while recognizing when direct feedback is needed- Creates and facilitates cross-team training to align with Evolve’s processes and procedures - Provides feedback to advocate for partners, owners, and Evolve teammates- Creates SOPs using a data-driven approach that focuses on our people, process, and product- Structures enrollment SOPs and trains Enrollment Team, providing them with the tools needed to succeed with little to no direction

- Enrolled 500+ service providers while surpassing goals month over month- Continuously evaluated processes for efficiency gains and opportunities to provide world class hospitality- Coached teammates through conflict resolution situations with all stakeholders in mind- Worked closely with Enrollment Associate to provide guidance on meeting monthly goals, and empowered them to reach their top potential- Educated team on sourcing and enrollment processes - Evaluated training processes and provided tools and resources for cross-team training - Served as a “go-to” teammate for communication and education from other teams

- Collaborated with Enrollment Manager to create new processes for affiliate partner enrollment - Displayed a high level of communication and follow-up skills to ensure the best experience for owners and partners while identifying high-quality service providers- Critically assessed processes and created new SOPs to increase efficiency

Greater Denver Area

- Launched a Mentor Program that paired senior team members with new hires, introducing team and company core values through planned meetings and shadow sessions, resulting in continuous learning - Planned and executed team-building activities to foster and build team culture - Served as a “go-to” person to resolve escalated issues and urgent cases

LUSH is a Global Manufacturer and Retailer of fresh handmade cosmetics focused on ethical buying, customer service, and fun! We believe our products are good value and that the customer is always right.• Produce training to team members, fostering a learning atmosphere • Lead sales teams and won 4th place in a national LUSH “Charity Pot” contest• Provide customers with excellent customer service by adapting to their needs and always maintaining a “can do” attitude • Give valuable coaching and feedback to more than 50 team members to reach sales goals • Execute branded social media posts and respond to online interactions as the online voice for our store • Create SMART plans with several Sales Associates, and follow-up plans to help them meet their goals and get promoted • Consistently facilitate a positive, fun and energetic environment for all team members• Manage every day operational tasks from store open to close • Participate in bi-weekly trinity style meetings to set and follow up on personal goals

• Catered social media posts to IWI’s audience by using statistical reports to adapt content • Educated the public about social injustices • Strategically adapted to the constantly changing online climate by keeping up-to-date on important issues and agendas affecting IWI• Researched human rights issues and synthesized information into summaries• Published six online articles

Columbia, Missouri Area

Tiger Pantry provides students, faculty, and staff in need with education and resources to maintain a happy and healthy lifestyle.• Held position on executive board that that was awarded “Best Auxiliary” in the SEC in 2015• Efficiently moved all client record information into a new computer system called Soxbox • Trained and supervised all executive board members and volunteers on how to operate and navigate Soxbox through hands on-training and presentations• Conducted interviews and reviewed resumes to select Tiger Pantry’s future executive board • Managed large Excel documents with confidential data• Organized and submitted client demographic data and prepared weekly/monthly/annual reports • Assisted in the managing daily administrative operations

Bachelor’S Degree, Sociology, Minor In Multicultural Studies

High School