Emmie Heiserman Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

- Oversees a complex org structure of six separate roles while exceeding aggressive goals- Strategically collaborates on how to grow and innovate with our Preferred Partners- Optimizes processes to facilitate scale and consistency and talent development- Coaches team members to ensure metrics are met and individuals experience personal career growth.

Denver, Colorado, United States

- Delegates workload to team while exceeding our SLA goals month over month- Continuously evaluates processes and creates creative solutions to best support teammates - Provides leadership to teammates by being a “go-to” resource - Facilitates and schedules new hire training to educate new teammates on their role and how to be successful - Boosts team.

- Enrolled 500+ service providers while surpassing goals month over month- Continuously evaluated processes for efficiency gains and opportunities to provide world class hospitality- Coached teammates through conflict resolution situations with all stakeholders in mind- Worked closely with Enrollment Associate to provide guidance on meeting monthly goals.

- Collaborated with Enrollment Manager to create new processes for affiliate partner enrollment - Displayed a high level of communication and follow-up skills to ensure the best experience for owners and partners while identifying high-quality service providers- Critically assessed processes and created new SOPs to increase efficiency

Greater Denver Area

- Launched a Mentor Program that paired senior team members with new hires, introducing team and company core values through planned meetings and shadow sessions, resulting in continuous learning - Planned and executed team-building activities to foster and build team culture - Served as a “go-to” person to resolve escalated issues and urgent cases

• LUSH is a Global Manufacturer and Retailer of fresh handmade cosmetics focused on ethical buying, customer service, and fun! We believe our products are good value and that the customer is always right.
• Produce training to team members, fostering a learning atmosphere
• Lead sales teams and won 4th place in a national LUSH “Charity Pot” contest
• Provide customers with excellent customer service by adapting to their needs and always maintaining a “can do” attitude
• Give valuable coaching and feedback to more than 50 team members to reach sales goals
• Execute branded social media posts and respond to online interactions as the online voice for our store

• Catered social media posts to IWI’s audience by using statistical reports to adapt content
• Educated the public about social injustices
• Strategically adapted to the constantly changing online climate by keeping up-to-date on important issues and agendas affecting IWI
• Researched human rights issues and synthesized information into summaries
• Published six online articles

Columbia, Missouri Area

• Tiger Pantry provides students, faculty, and staff in need with education and resources to maintain a happy and healthy lifestyle.
• Held position on executive board that that was awarded “Best Auxiliary” in the SEC in 2015
• Efficiently moved all client record information into a new computer system called Soxbox
• Trained and supervised all executive board members and volunteers on how to operate and navigate Soxbox through hands on-training and presentations
• Conducted interviews and reviewed resumes to select Tiger Pantry’s future executive board
• Managed large Excel documents with confidential data

Bachelor’S Degree, Sociology, Minor In Multicultural Studies

High School