Emmy Smith Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington

Seattle, WA

Seattle, WA

Seattle, Washington

Seattle, WA

Bellevue, WA

• Led a team of three analysts and one database developer to develop a data and reporting infrastructure to drive analytical insights into root causes for over 20,000 refund requests per month. Identified ways to.
• Delivered reporting and analytical support for pending refund process pilot project. Supported five customer care sites and offshore operations teams. Provided specialized reporting to executive level leadership.
• Delivered an average of 20 analytical requests per month complete with actionable insights and recommendations. Results include a recommended process for cleaning up 130,000 proactive refunds, providing an automated.

Pittsburgh, PA

• Support portfolio growth initiatives through data and analytics while focusing on risk-adjusted returns. Projects to date include: synthesizing multiple internal data sources to construct a sales funnel that will allow.

• Taught ECEC 205: Statistics for Managers, ECBA 306: Financial Decision Making, and ECEC303: Business Finance for Managers in online format.
• Taught Math 105: Introduction to Mathematical Structures, Math 111: College Algebra, and Math 213: Probability and Statistics in traditional classroom format.
• Received positive feedback and course evaluations from students, administrators, and colleagues.

• Led workflow strategy for 3000 associates. Changes included meeting regulatory requirements, recalibrating intensity, and creating efficiencies. Partnered with line of business leaders, technology, business controls.
• Provided advanced analytics across the organization. Analyses include sample size calculations, logistic regression modeling, and hypothesis testing.
• Pursued Six Sigma Green Belt certification with Priority Activity List (PAL) project. PAL looks to provide a holistic view of a customer’s loss mitigation case for the Customer Relationship Manager. PAL results in.
• Managed a team of 7 Consumer Product Strategic Analysts. Duties included organizing workload, consulting on project efforts, training, and conducting performance evaluations.
• Continued as an officer for Charleston Bank of America Community Volunteers Team with responsibilities of creating bi-monthly newsletters, attending monthly officer meetings, participating in monthly volunteer events.

• Completed analysis related to account reassignments in Legacy Asset Servicing. Developed appropriate algorithms to rebalance 10,000 accounts among 300 associates.
• Provided analytics support for loan activity workflow clean up which impacted over 4000 associates. Redesigned workflow to close gaps, solve for audit issues, and align with processes. Worked as project manager with.
• Delivered on regular ad-hoc analysis requests with an average turn-around time of 48 hours.
• Developed load targeting and prioritization guidelines for CRMs and PSs, impacting a total of over 6000 associates and nearly 1 million accounts. Worked with cross-functional team to ensure full integration and impact.
• Continued as an officer for the Charleston Bank of America Community Volunteers Team. Responsible for quarterly newsletters, attending monthly volunteer events, and coordinating one event in 2012.

• Tailored a return metric solution for UK credit card. Applied an optimization algorithm to the number of actions performed by associates per delinquency stage and risk score. Anticipate efficiency gains of 10% while.
• Automated monthly strategy measurement and reporting for UK credit card. Analysis improved by addition of statistical significance tests. Time to complete reporting reduced from two weeks to three days.
• Evaluated vendor produced customer scores and internal business partner produced variables for potential inclusion in current risk models. Analysis shared with key stakeholders and Quantitative Analytics Team. Results.
• Completed analysis and presented recommendations for sequencing treatment of Emerging Credit and Very Low Balance populations. Worked as project manager to implement recommended changes. Full implementation scheduled.
• Coordinated Associate Satisfaction and Engagement activities for MyWork associates in Customer Assistance. Planned gifts and events and managed to given budget.
• Volunteered as an officer for Charleston Bank of America Community Volunteers Team. Produced quarterly newsletter, planned and executed two volunteer events per year, and participated in monthly volunteer opportunities.

· Developed and managed the first model to measure mass media effectiveness for mortgage products. Model indicated a 58.4% increase in applications due to advertising; results were significant at a 95% confidence level.· Created daily reporting for mortgage marketing pilot programs, and provided analysis of pilot performance. Communicated 64% increase in.

· Modeled monthly bankruptcy losses using statistical techniques. Reduced forecast variation by 10%. · Developed an attrition model to determine drivers for turnover. Communicated results to executives, and proposed a plan for meeting the year-end goal of 20% turnover.· Performed root cause analysis to identify causes of increased bankruptcy losses..

· Developed thesis as an extension of a summer project for Robert Bosch Corporation. Thesis explored the use of multivariate methods to identify contaminants found in fuel injectors. Results were implemented as a part of Bosch’s quality control program. · Taught three classes of Statistics 110: Introduction to Descriptive Statistics. Received an.

· Designed experiments to identify significant factors contributing to the hardness of unit injector bodies. Identification of those factors resulted in a 20% reduction in Bosch’s scrap rate.· Developed and taught statistical training seminars to engineers and production workers as part of Bosch’s “Statistics for Engineers” program. Topics included.

Ms, Statistics

Activities and Societies: Mu Sigma Rho, Stat Clubexperience with SAS, R, Minitab; coursework includes SPC, DOE, time series analysis.

Master Of Business Administration (Mba), Business Administration And Management, General

Bs, Mathematics And Physics

Activities and Societies: Order of Omega, Sigma Kappa Alpha, Sigma Tau Delta, Math Club, Sigma Sigma Sigma (VP and Education.