Emna Chouk Email and Phone Number
Emna Chouk work email
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Emna Chouk personal email
With a unique combination of expertise in both Operations and Human Resources, I have successfully led teams and driven impactful change across multinational corporations, innovative startups, and companies that have gone through IPOs. My ability to align people strategies with business objectives, build scalable operational processes, and foster resilient, high-performing teams sets me apart. I have a strong track record in recruiting top international talent, providing strategic leadership, and managing diverse teams across multiple regions. I focus on delivering measurable results, ensuring operational excellence, and creating a culture where talent thrives. My leadership approach emphasizes collaboration, innovation, and driving business growth through effective people and process management.
Le Mercato De L'Emploi
View- Website:
- mercato-emploi.com
- Employees:
- 67
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International Recruitment Consultant | Expert In Tech, Leadership, And All-Level HiringLe Mercato De L'Emploi Sep 2024 - PresentFrance• Partnered with global companies to understand their recruitment needs and deliver tailored hiring solutions.• Identified top talent in tech and leadership roles across various industries.• Managed end-to-end recruitment processes, from job briefings to onboarding.
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Group Head Of PeopleJulaya Mar 2023 - Apr 2024France• Led strategic decisions at COMEX and build HR policy and corporate culture across all Julaya offices.• Established an effective system for recruiting developers for the Product Team and ensured compliance with laws and standards in each country.• Optimized and centralized payroll management by deploying new tools. -
Head Of Hr EgyptJumia Group Jan 2021 - Feb 2023Cairo, Egypt• Led the launch of the tech team in Egypt, driving innovation and growth for Jumia Group.• Managed compliance to all HR and labor topics, ensuring a safe and healthy work environment for all employees.• Developed talent management programs and established career paths, resulting in increased employee satisfaction and retention rates. -
Head Of Hr Tunisia & AlgériaJumia Group Jan 2019 - Dec 2020Tunisia• Managed compliance to all HR and labour topics for Jumia companies in Tunisia & Algeria.• Led performance management system to drive objective and transparent evaluations.• Developed talent management programs and career paths for team members.
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Hr Manager TunisiaJumia Group Oct 2017 - Dec 2018Tunisia• Implemented and administered HR policies & procedures for Jumia companies in Tunisia, including onboarding, contracts, and payroll.• Managed compliance to HR, safety, health, and labor topics, ensuring employee satisfaction and security.• Led the performance management system, trained teams, and developed talent management programs.
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Human Resources Training Development ManagerDatacom Call Center Mar 2016 - Sep 2017Tunisia• Consulted with line management and provided daily HR guidance to improve work relationships and increase productivity and retention.• Analyzed trends and metrics with the HR department to identify training needs for teams and individuals.• Resolved complex employee relations issues and addressed grievances to build morale and enhance work relationships.• Worked closely with management and employees at DATACOM Call Center in Tunisia to provide HR policy guidance and suggest new HR strategies. -
Head Of Customer ServiceSpb Group May 2015 - Feb 2016Tunisia• Managed all activities related to effective customer service, including gathering satisfaction data and developing team plans• Analyzed and interpreted data to improve customer service effectiveness and maintained relationships with clients• Controlled expenses and monitored budgets, supported other departments with customer service issues, and facilitated team development -
Training ManagerMezzo Jun 2012 - Apr 2015Tunisia• Identified and assessed training needs through job analysis and consultations with line managers• Developed individualized training plans to address needs and expectations• Managed training budget effectively and provided ongoing development opportunities -
Customer Service SpecialistMezzo Nov 2011 - May 2012Tunisia• Managed large volumes of incoming phone calls to identify and address customer needs promptly.• Provided accurate information and solutions to customer complaints, ensuring timely resolution.• Maintained detailed records of customer interactions and processed accounts efficiently.• Engaged customers effectively to enhance satisfaction and loyalty.
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Customer Service Specialist PaypalTranscom Nov 2009 - Oct 2011Tunisia• Managed large volumes of incoming phone calls to identify and address customer needs promptly.• Provided accurate information and solutions to customer complaints, ensuring timely resolution.• Maintained detailed records of customer interactions and processed accounts efficiently.
Emna Chouk Skills
Emna Chouk Education Details
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Mathematics And Computer Science
Frequently Asked Questions about Emna Chouk
What company does Emna Chouk work for?
Emna Chouk works for Le Mercato De L'emploi
What is Emna Chouk's role at the current company?
Emna Chouk's current role is Group Head of People | HR Policy, Recruitment, Compliance.
What is Emna Chouk's email address?
Emna Chouk's email address is em****@****ter.com
What schools did Emna Chouk attend?
Emna Chouk attended Faculté Des Sciences Mathématiques, Physiques Et Naturelles De Tunis, Faculté Des Sciences Mathématiques, Physiques Et Naturelles De Tunis.
What are some of Emna Chouk's interests?
Emna Chouk has interest in Social Services, Children, Civil Rights And Social Action, Education, Nouvelles Technologies, Poverty Alleviation, Human Rights.
What skills is Emna Chouk known for?
Emna Chouk has skills like Team Management, French, Management, Team Leadership, Training Delivery, Microsoft Office, Job Descriptions, Negotiation, Assessment Center, Performance Management, Employer Branding, Talent Management.
Who are Emna Chouk's colleagues?
Emna Chouk's colleagues are Grégory Logeais, Stéphane Hay, Stéphane, Bruno Adeline, Sylvain Baboulin, Marie-Paule Buthod-Garçon, Sandrine Paret, Brice Gautier.
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