Eduardo Martín N. Email & Phone Number

Málaga, AL, ES

Málaga, Andalucía, España

• Improve application security practices across the development lifecycle.
• Part of the 27001 standard implementation team
• Collaborate with cross-functional teams to improve overall security posture and awareness
• Investigate incidents and respond to events in real-time.
• Develop and promote best practices for information security.
• Provide technical guidance and direction to product delivery teams on security design, development, testing and deployment of security solutions

• Manage the technical integration of all products post-sale
• Responsible for account creation and product enablement of POCs and all recently closed-won opportunities
• Initiate and oversee the integration process with the customer by maintaining an appropriate cadence, identifying the key technical stakeholder, mapping timelines and milestones based on launch plans, and ensuring the.
• Meet and exceed key metrics such as time to integrate, time to ramp, and time to estimate direct margin
• Conducted training sessions for staff members on how to use newly implemented systems effectively.
• Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.

Colombia

• Assisted customers with product inquiries, technical support and other customer service related issues.
• Resolved customer complaints in a professional manner.
• Created training materials for new customer service representatives.
• Maintained an up-to-date knowledge of company products and services.
• Investigated complex cases that require additional research or escalation to higher level support staff members.
• Provided guidance on best practices for using company products or services.

Bogotá D.C., Colombia

• Assisted customers with product inquiries, technical support and other customer service-related issues.
• Created training materials for new customer service representatives.
• Maintained an up-to-date knowledge of company products and services.Provided guidance on best practices for using company products or services.
• Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
• Coach, guide, lead newer members of the Customer Support team with customer issues.
• Ensure Support SLAs and goals are consistently met and ticket queues are well managed.

Bogotá D.C., Colombia

Bogotá D.C., Colombia

• Developed customer relationships, identified customer needs and provided technical solutions.
• Managed multiple accounts simultaneously while meeting deadlines for each one.
• Identified areas of risk within client accounts in order to proactively address potential problems before they arise.
• Provided customer onboarding and training to ensure successful product adoption.
• Collaborated with technical support staff to discuss client requirements, needs and objectives.
• Created reports outlining customer usage and retention metrics.

Venezuela

• Lead and influence cross-functional technical and operations teams directly or indirectly that do not report into the role and effectively manage multiple projects with competing priorities
• Served as the primary point of contact and manage customer communication.
• Cultivated a trusted advisor relationship with stakeholders and executive sponsors
• Collaborated with the Sales and Onboarding team to assist in the implementation of new customers
• Collaborated with the project team

Venezuela

• Lead the network implementation for Oil & Gas and energy companies. (PDVSA & Chevron).
• In charge of the Data Center environment and security implementation.
• Conduct technical meetings with customers and resellers to highlight our products and solutions.
• Collaborate with third-party support and service vendors to ensure that the network stays operational.

Venezuela

- Organization and management of technology projects- Responsible for the transfer of technology for students and professionals.- Humanitarian activities Speaker