- I established 24/7 communication with the patients via e-mail, phone and text applications.-Managed operational processes such as appointments, accommodation and transportation for each patient.-I've achieved an average of 20-25 regular patients per month.-During the first months of my career, I responded to potential requests from social media accounts and converted them into sales.-I worked constantly on the night shift for a year and a half therefore continued my education at two universities simultaneously.-I managed the complex visa process for patients who lacked a visa to travel to Turkey and assisted them in their travel process.-I developed a long-term loyal patient profile by establishing honest communication with patients and acquired regular reference patients.-In situations of crisis related to my patients, I turned negative situations into positive ones by producing solutions to meet their and the expectations of the hospital.-I have given active feedback about problems with the software and advertising policies used and offered ideas for improvement.

-During my employment, I was the representative who spoke to the largest number of customers-I was the representative with the highest sales ratio-Provided solutions by meeting the expectations of customers who were angry due to service problems.-I have turned outbound and inbound calls into sales.-I analysed the state of mind of the customers and provided them with offers and advantages following their expectations.